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Customer Service Representative

Company: NetHire
Location: Cleveland
Posted on: January 15, 2019

Job Description:

About Us We are the leading mobile managed solutions and service provider in the data collection, mobility and barcode printing industry. Since our founding in 2002, our ability to adapt to our clients needs has propelled TRG to the forefront of the industry. We provide an unprecedented amount of service options to our customers including buying, selling, renting, repairing, deploying, servicing and managing equipment. We support equipment that is currently covered by manufacturers warranties, provide complete maintenance solutions and offer custom services for new and legacy equipment. Responsibilities Answer enquiries and provide information about goods & services Answer customer phone calls Data Entry and maintenance Investigate customer complaints Process customer requests and escalate as needed Update customer accounts Respond to customer emails Recommend improvements in products, packaging, shipping, service, or billing methods Education High School Diploma (or equivalent) - Required College Degree (Associate's or Bachelor's) - Preferred Qualifications At least two (2) years of experience in a customer service role Skills Basic computer skills (Microsoft Office Suite) Effective time management Evaluates situations effectively Excellent communication skills Good listening skills Service Orientation Shows empathy under all circumstances Team Player Compensation Approximately $30,000 per year, depending on experience Benefits Medical/Dental/Vision Insurance, Critical Illness & Cancer Insurance, 401k, STD/LTD/AD&D, Life Insurance, On-Site Gym and Basketball Court, Free Beer Please apply today! Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Ohio, OH, Lakewood, Parma, Shaker Heights, Euclid, Willowick, Mentor, Painesville, Avon Lake, Avon, Westlake, Lorain, Elyria, Strongsville, Akron, Brunswick, Youngstown, Canton, Mansfield,

Keywords: NetHire, Cleveland , Customer Service Representative, Sales , Cleveland, Ohio

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