Account Manager
Company: Predictive Strategies Inc
Location: Bloomfield Hills
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) 401(k) matching
Dental insurance Health insurance Paid time off Parental leave
Vision insurance Bonus based on performance We are seeking a
technically-minded Account Manager who thrives in a client focused
environment and brings a customer first mindset along with a strong
background in virtual client support and sales. The ideal candidate
will combine excellent communication skills with a solid
understanding of AI prompt design principles and the ability to
translate complex technical concepts into clear, action items to
improve performance on behalf of our clients. This individual will
act as a subject matter expert, playing a critical role in
identifying client needs, troubleshooting issues, and ensuring the
successful adoption of our solutions. A proactive approach, comfort
with technical tools, and the ability to navigate client
conversations with both empathy and technical clarity are essential
for success in this role. Key Responsibilities: Act as the primary
point of contact for assigned client accounts, handling daily
inbound and outbound calls, video meetings, and email interactions.
Manage direct client communications with a focus on resolving
issues and promoting effective product usage. Drive client
satisfaction and retention by providing expert level product
guidance, overcoming objections, and ensuring swift resolution of
service needs. Collect and synthesize client feedback, especially
related to prompt behavior and AI response quality, and implement
approved changes within our proprietary UI tool. Monitor ongoing
usage of AI tools by clients and recommend enhancements to client
UI environment while accounting for both company and client needs.
Assist in onboarding new clients and guiding them through our AI
platform features and service processes. Qualifications: 5 years in
a virtual account management, customer support, or call center
management role Experience managing fielding client inquiries,
handling objections, and following protocols Familiarity with
conversational AI or prompt engineering concepts such as ChatGPT,
structured inputs, or LLM tuning Proven ability to manage customer
relationships, engagement, retention, and client satisfaction
Strong verbal communication and listening skills with the ability
to clearly explain complex tools and handle challenging
conversations with professionalism What We Offer: Competitive base
salary Comprehensive medical, dental, and vision benefits 401(k)
with company match Paid time off Remote work If you're excited to
combine your client relationship and call management skills with
emerging technology, and you're ready to make an impact in a
service focused, sales forward role, we encourage you to apply.
This is a remote position.
Keywords: Predictive Strategies Inc, Cleveland , Account Manager, Sales , Bloomfield Hills, Ohio
