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Customer Support - Counter Sales/Service

Company: Bobcat of Akron
Location: Tallmadge
Posted on: May 29, 2023

Job Description:

If you enjoy building relationships, talking to people and solving problems, this may be the job for you! We are looking for ambitious, driven individuals to join the Leppo Rents team in Tallmadge! Grow your career starting here.

Leppo has been investing in their coworker's careers since 1945.

We continue to receive awards for best products and best places to work year over year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:

What is Customer Support?: In this position you will be responsible for delivering an excellent customer experience demonstrating the Leppo Way by engaging and interacting with customers across parts, rental, and service. You will manage the duties associated with parts, rental, and service to customers, as well as the acquisition and storage of parts to support the maintenance and service of company and customer owned equipment. You will be cross-trained to work in multiple areas of the store in order to support the needs of the business.

What will I be doing in this role?

  • Assist walk in customers: This includes assisting customers by properly identifying and correctly pricing items, assess and define customer applications so the correct product can be presented, handle cash, credit card, and other purchasing transactions, while always providing exceptional customer service to customers
  • Maintain a high level of product, product application, and related parts knowledge
  • Understand competitive products to properly identify the equipment a customer needs.
  • Assist with the preparation and execution of customer events
  • Enter billing and credit invoices into company database
  • Help maintain appropriate parts inventory levels based upon customer demand
  • Check incoming equipment and stock shelves accordingly
  • Distribute special order parts to customers and to service and rental departments.
  • Assist in conducting physical inventories as requested
  • Reconcile inventory records and shelf stock
  • Effectively communicate features, benefits, and warranty policy information to customers
  • As always, promote the Leppo Way What does Leppo offer their employees?
    • Medical, Dental & Vision Insurance
    • Flexible Spending Account
    • Company Paid Life Insurance and AD&D
    • Voluntary Life and AD&D
    • Company Paid Short Term Disability
    • Company Paid Long Term Disability
    • Employee Assistance Program
    • 401K Plan + Match
    • Paid Holidays and generous PTO
    • Paid Training and Development
    • Family Owned and Operated
    • Wellness Incentives
    • Discounts on products and services
    • Quarterly and Annual Company Bonuses
    • Profit Sharing
    • Celebration Luncheons Quarterly
    • Annual Holiday Party
    • All coworkers receive bi-annual funding for new clothing options
    • Quarterly company tours
    • Anniversary Gifts
    • Career advancement opportunities, promote from within
    • Work closely with the communities that we serve
    • Base + Commission Pay Structure
    • Monthly/Annual Bonuses
    • Unique/Competitive Pay Plan
    • Paid Training and Development Experience, Education, Skills and Knowledge:
      • High School Diploma
      • Excellent customer relationship skills
      • Ability to use standard desktop applications such as Microsoft Office, Internet functions and sales tools
      • Ability to think and act quickly - say yes and make it happen
      • 3+ years of customer service experience Working Conditions & Physical Requirements
        • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
        • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
        • This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening and speaking with internal and external clients.
          We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Bobcat of Akron, Cleveland , Customer Support - Counter Sales/Service, Sales , Tallmadge, Ohio

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