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Customer Service Representative (On SIte)

Company: Beacon Hill Staffing Group, LLC
Location: Cleveland
Posted on: May 29, 2023

Job Description:

Job Title: Customer Service/Payer supportCompensation: $18/hr during your temp contract, 40k a year when converted to perm.Hours: 8am-6pm 1 hour lunchLocation: WestlakeJob Description:Manage incoming client and provider requests in a multi-channel environment.Communicate clearly and professionally with clients by telephone and/or written correspondence regarding all aspects of claims payment processing.Resolve escalations from outsourced call center staff.Establish high quality client relationships - using information resources and own technical knowledge to respond to external and internal inquiriesUtilize available resources to identify appropriate solutions for customers.Identify and escalate emerging client dissatisfaction issues to ensure client satisfaction and issue resolution. Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processingParticipate in and maintains a quality service culture within the Customer Service Team. PLEASE NOTE!!!ONCE you are converted to perm they provide 100% paid medical, dental, and vision, and annual child care allowance! Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting We look forward to working with you.Beacon Hill. Employing the Future (TM)PDN-990b15bb-4b00-4499-bafa-c0bee28cf194

Keywords: Beacon Hill Staffing Group, LLC, Cleveland , Customer Service Representative (On SIte), Sales , Cleveland, Ohio

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