Sales Coordinator (Hybrid: Onsite and Remote)

Company: US Foods
Location: Twinsburg
Posted on: May 28, 2023

Job Description:

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation. Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.The Sales Coordinator position is hybrid meaning the work is a combination of onsite at distribution center offices located anywhere in the Northeast region of the United States (IN, OH, MI, PA, VA, NY, NJ, CT, NH) in a commutable distance to a US Foods distribution office no greater than 50 miles or one hour commute.This role will most likely be in the office approximately 1 time per month or occasionally for training. This role is scheduled weekly either Sunday through Thursday or Monday through Friday from 8am to 5pm ET. This role typically has an hourly rate of $20.00 per hour to $22.00 per hour depending on experience and geographical location within the northeast region.RESPONSIBILITIESReceive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.Respond to product inquiries from customers. Share new or additional services or products with customers.Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.Contact all customers affected by product recalls and withdrawals.Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.RELATIONSHIPSInternal: Sales, Operations / Distribution / SupportExternal: CustomersQUALIFICATIONSEducation/Training: High School diploma or equivalent required; Bachelor's degree preferred.Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $20.00 and $22.00 per hour. In New York City, the expected compensation for this role is between $20.00 to $22.00 per hour.Other benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .#HYBRID#LI-EC1#AC***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

Keywords: US Foods, Cleveland , Sales Coordinator (Hybrid: Onsite and Remote), Sales , Twinsburg, Ohio