Customer Service Representative

Company: Aston Carter
Location: Cleveland
Posted on: March 19, 2023

Job Description:

Description:Supports customer service for clients and customers over the phone and through online systems/ company website as well as third party channels including but not limited to online retailers.Maintain the highest levels of customer service excellence - as the face and voice of the company our client values quality overall. Respond to customer inquiries (email or phone) - 75% phone support and 25% email support - some outbound calls when requested or calling back a customer after they leave a voicemail. Provide in depth support for the use, care and technical aspects of the product - troubleshooting customer issues/ questions Demonstrate a friendly and cooperative attitude with our internal and external customers - average call is 5.5 minutes longDealing directly with customers so all Business to Consumer not B2BEnsure highest accuracy of data entry functionsConsistently adhere to business proceduresProvide administrative support to multiple departmentsSkills:administrative support, troubleshooting, escalation callsShift:Monday - Friday 9:00am-5:30pm with rotating Saturday (They run two Saturday shifts - one is a full day and one is a half day, if they work a full Sat they will have a full weekday off and if they work a half day Sat they will have a half weekday off) About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cleveland , Customer Service Representative, Sales , Cleveland, Ohio