Rep Client Service I

Company: Quest Diagnostics
Location: Cleveland
Posted on: September 24, 2022

Job Description:

Rep Client Service I - Cleveland, OH - Monday - Friday 11:45 am ET - 8:15 pm ETBasic Purpose:--- Work in a fast paced environment responding to inbound and outbound activities using multiple modes of communication. Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes. Follow-up with clients on issues that cannot be resolved immediately. --- Provide best in class first line contact to participants and clients of Quest DiagnosticsDuties and Responsibilities:--- Customer service focus with a professional attitude and excellent listening skills--- Excellent verbal and written communication skills--- Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalations--- Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communication--- Following acceptable department process deliver appropriate response to inbound and outbound tasks --- Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all times--- Attentive to detail with the ability to read and follow standard operating procedures and departmental processes --- Ability to follow directions and take instruction from others--- Report client concerns using established protocols--- Escalate issues as appropriate using established protocols--- Identify and escalate priority issues through proper channels--- Utilize interpersonal skills to interact effectively with other team members and clients--- Actively participant in team meetings and trainings--- Document details of tasks completed and maintain complete and accurate records--- Understand the importance of Quality Service and how it is measured--- Consistently meet or exceed performance standards, attendance and schedule adherence--- Performs other duties as required to meet business requirementsQualifications:Education Preferred: High School diploma or equivalent requiredMedical or Laboratory knowledge is preferredClient Relationship Management software training desiredWork Experience: Previous customer service experience in a call center setting preferredPhysical and Mental: Sit for extended period of timeAbility to type 40 WPMUtilization of multiple computer monitorsAbility to multi-task between a variety of activities and systemsLift up to 20 poundsReliable attendance and adherence to assigned scheduleHave reliable transportationWork under pressureKnowledgeable of internet and PC based software programs such as- Excel, Word, OutlookOther: Available to work additional hours as requiredBilingual or fluent in Spanish desiredDemonstrate Quest Values, Behaviors and Integrity of a Client Service Professionalreq100570

Keywords: Quest Diagnostics, Cleveland , Rep Client Service I, Sales , Cleveland, Ohio