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Customer Service Representative

Company: CTD Staffing
Location: Cleveland
Posted on: September 24, 2022

Job Description:

CTD Staffing is looking for several Customer Service Representatives for a nationwide client of ours. These position will be supporting claims offices by fielding phone calls and directing applications/claims to the appropriate offices. The hours are listed below and the pay is $15/hr with benefits. These are remote role however the candidates need to reside within 150 miles of Cleveland, OH. If you are interested please apply here or send resumes directly to steven@ctdstaffing.com.

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
Training Time - Monday-Friday, 8:30am-5pm

Regular Schedule - 10am-6:30pm, 10:30am-7pm, 11am-7:30pm and 11:30am-8pm - we will assign schedules based on business need, but these are the options that will be available.
Requirements:CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH

THERE IS A FIRM TRAINING START DATE - 10/17/2022
QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies


Thanks!
Steven Williams

Senior Recruiter

steven@ctdstaffing.com

www.ctdstaffing.com

Keywords: CTD Staffing, Cleveland , Customer Service Representative, Sales , Cleveland, Ohio

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