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Front Desk Agent

Company: Sage Hospitality Resources, LLP
Location: Cleveland
Posted on: May 16, 2022

Job Description:

Why us?

Are you a guest service champion? Do you have astonishing communication, organization, and follow-up skills? Are you the first one to respond to guests and customers questions and concerns with confidence? Do you love being a part of Cleveland's history and representing a local specialty? Are you a continual learner with a thirst for excellence? Are you looking for company whose Core Values support growth and development? If you answered "yes", this might be the position for you!

At Sage Hospitality, we look for talented people who show genuine care and passion for service. We seek those who strive for personal and professional growth. Our Core Values involve people and our desire for them to succeed. We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. We are currently seeking a professional and organized Rockstar as our Front Desk Associate.

Wholly managed by Sage Hospitality, our stunning 484 room hotel is located in the heart of downtown Cleveland. Our property is conveniently located walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity with our Front Desk team and comes with a host of great benefits to include a full cafeteria benefit plan, vacation allowance, 401k with company match, and outstanding employee discounts at Sage managed and Marriott hotels globally.

We look forward to hearing from you!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.


* Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

* Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

* Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

* Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

* Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

* Maintains a friendly, cheerful and courteous demeanor at all times.


Education/Formal Training

High School diploma or equivalent


None required


* Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

* Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

* Must be fluent in oral and written English.

* Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

* Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to read written communiques and monochrome computer screen.

* Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

* Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

* 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

* Mobility - must be able to reach all areas of hotel to assist clients.

* Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.


Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

ID: 2022-11617

Position Type: Regular Full-Time

Property : The Westin Cleveland

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 777 St Claire Ave NE

City : Cleveland

State : Ohio

EOE Protected Veterans/Disability

Keywords: Sage Hospitality Resources, LLP, Cleveland , Front Desk Agent, Sales , Cleveland, Ohio

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