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Customer Service Representative

Location: Cleveland
Posted on: May 16, 2022

Job Description:

Job DescriptionCrossCountry Mortgage is seeking full-time Outbound Call Center Representatives to join our call center. This is an exciting opportunity to make an immediate impact on the growth and success of our business. This position will initiate contact, screen and transfer leads to our team of Loan Officers. Successful candidates will be self-motivated, able to work in a fast paced environment, detail oriented and have excellent customer service skills.Responsibilities

  • Make outbound calls at a high volume to existing or potential homeowners who have shown interest in either refinancing or purchasing a home
  • Convert potential customers into actual customers with energy and determination
  • Connect interested consumers to Loan Officers
  • Deliver exceptional customer service to potential and existing customersRequirements
    • Due to the extensive in-house training we provide, all employees must work in-office at our downtown Cleveland, OH location (garage parking paid for by employer)
    • Sales experience not required
    • Previous sales, financial services, or mortgage related experience is a plus
    • Must be high-energy and have a positive attitude
    • Excellent communication skills
    • Ability to work well under pressure and manage hundreds of calls per shift
    • Ability to counter customer objectionsBenefits
      • Medical
      • Dental/vision
      • 401K
      • PTOCall Ilya Palatnik, Executive Vice President, directly at (216) 877-0969 with any questions regarding this position.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.CrossCountry Mortgage, LLC (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

Keywords: CROSSCOUNTRY MORTGAGE LLC, Cleveland , Customer Service Representative, Sales , Cleveland, Ohio

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