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Customer Service Representative

Company: Fives
Location: Cleveland
Posted on: January 16, 2022

Job Description:

Job locationJob locationAmerica/Caribbean, USA, Ohio, Cleveland, OHCity and Zip code44105Job detailsJob titleCustomer Service RepresentativeJob typePermanent positionJob contentThis position offers excellent health benefits, 6% 401(k) match, paid vacation and sick time, 10 paid holidays, paid volunteer time, and more!
The customer service representative (CSR) fulfills the roles of order entry and customer service. They support customers by providing helpful product and order status information through quotes and emails, answering questions, and responding to customer issues. They enter customer orders into the Fives Oracle ERP system.
The CSR works alongside other agents to answer general inbound calls. They place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
The CSR follows basic procedures and scripts, using their training to navigate the Fives' customer information systems, product databases and/or order system along with a basic knowledge of company, services, and products.
Duties & Responsibilities: All duties and responsibilities are essential functions of the position. Other duties and responsibilities may be assigned.Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
Performs Restricted Party Screening for all inquiries and orders
Passes more complex customer inquiries to higher level Call Center Representatives/Technical Support
Process domestic and export quotes
Process domestic and export orders into Oracle-based computer system
Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)
Process and manage large complex orders
Process emails and faxes
Research spare parts for customers
Call Center team member
Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
Interact with and provide support to sales force
Interacts effectively with individuals at all levels of the organization
Comply with all company work rules, policies to ensure optimum safety
Ability to travel up to 5% with potential additional travel
To view additional opportunities within the Fives Group please visit our career page, and ExperiencesMinimum of 2 years of experience in a customer service related positionExperience in manufacturing customer service preferred
Distributor experience.
Proficient Microsoft Office applications (Outlook, Word, and Excel)
Prior order entry and quote experience
Prior export order and quote experience
Basic export compliance knowledge
Prior Oracle experience is a plus
High School Diploma or GEDApplicant criteriaJobSales

General informationReference number2022-2260Job opening categoryStandardCountryOther - North AmericaLocation siteFives North American Combustion, Inc. - Headquarters

Keywords: Fives, Cleveland , Customer Service Representative, Sales , Cleveland, Ohio

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