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Customer Service Representative

Company: Circon Environmental
Location: Medina
Posted on: November 23, 2021

Job Description:

CIrcon Environmental currently has an opening for a Customer Service Representative. This is a full time position Monday thru Friday and offers room for growth in the sales department. Starting pay is competitive in the industry and based on experience. We offer complete health benefits, vacation time, and more after the probationary period.Job Summary: The Customer Service Representative is responsible for providing effective customer service for all clients by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with team members within the Sales Department.Customer Service Representative Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interact on a daily basis with existing and prospective customers doing business with Circon's Medina, OH operation.
  • Assists in the development and communication of customer set up documents, shipping paperwork, quote communications, scheduling, and issue resolution.
  • Interact regularly with outside sales representatives regarding customer management, pricing decisions, quote communications,
  • Answers sales calls and provides information as needed
  • Assists in maintaining and monitoring electronic data for established customers
  • Monitors production order schedules and expedites delivery per customer requests
  • Communication with facility operations personnel regarding any discrepancies with inbound shipments that need to be communicated and resolved.
  • Review customer invoicing with finance department
  • Begin training on cold-calling and generating leads
  • Performs other duties as neededCustomer Service Representative Requirements:
    • Prior customer service experience required. Experience working in a plant setting is preferred.
    • Excellent communication skills and the ability to learn Circon's service offering in order to effectively communicate with customers
    • Professional demeanor and etiquette with a can-do attitude
    • Proficient in Microsoft Office which includes experience with Microsoft Word, Excel, PowerPoint and Outlook.
    • High Attention to details
    • Strong Organizational SkillsInterested and qualified candidates for the Customer Service Representative opening should submit their resume for consideration. Qualified applicants will be contacted to set up an interview.#CB

Keywords: Circon Environmental, Cleveland , Customer Service Representative, Sales , Medina, Ohio

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