Passenger Services Agent - Spirit Airlines
Company: Swissport
Location: Cleveland
Posted on: January 15, 2021
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Job Description:
To provide all necessary and required passenger/customer
services as contracted by the customer to include but not be
limited to reservations, ticketing, baggage processing,
terminal/gate check-in, jet way operation, greeting arriving
passengers, handling of VIPs, provide special passenger assistance,
handle customer complaints and other duties as assigned.
Responsibilities Inspect and verify passenger documentation Issue
boarding passes and reschedule passengers affected by flight
interruptions or cancellations Manage passenger baggage processing
including handling and fee calculation if applicable Assist
passengers as needed through arrival and check in processes
including support for passengers with special needs such as
unaccompanied minors (UM), VIP passengers and passengers needing
wheelchair assistance Direct passengers through Customs,
Immigration, and Quarantine, as required Make public address
announcements as required Assist Ramp Service Agents to ensure that
wheelchairs, strollers and gate checked bags (cleared through
security) are made available for loading upon departure and
delivery to passengers upon arrival Comply with all federal, state,
municipal, airport authority and carrier security requirements and
Swissport SOPs and policies Operate equipment to include the jet
way, computer keyboards, and carrier specific reservation/
ticketing software Produce all required, work-related documentation
Other duties as assigned
Qualifications and Competencies High School diploma or GED
equivalent Passionate about customer service and must have relevant
work experience Excellent communication skills (written and verbal)
in country specific language Additional languages desirable
Commitment to continuous improvement Self motivated and able to
work independently Attentive to detail and numerate Ability to
follow processes and procedures and apply flexible approach when
required Must be able to type and learn airline specific computer
reservation/ ticketing software Willingness to work in inclement
weather
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring
decisions on the business need and the best qualified candidates
available, and does not discriminate in its employment decisions on
the basis of any protected category. Candidates who are offered
employment may be subject to a criminal record and other background
checks as permitted or required by company policy or applicable
law.
About us
Swissport International Ltd. is the leading Ground Services
Provider to the aviation industry. Swissport is employing over
60,000 dedicated professionals, serving over 700 client companies
at 269 stations in 48 countries on five continents. Swissport
delivers unparalleled value in the areas of Ground Handling, Cargo
Services, Executive Aviation, Travel Services, Fuelling and
Aircraft Maintenance. We strive to operate with the core values of
People, Professionalism, and Partnership in all that we undertake.
Our mission is simple - "To provide the aviation industry with
consistent and tailor-made solutions around the globe, for a better
customer experience".
PandoLogic.Category: Transportation, Keywords: Passenger Service
Agent
Keywords: Swissport, Cleveland , Passenger Services Agent - Spirit Airlines, Sales , Cleveland, Ohio
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