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Member Services Representative

Company: Area Temps
Location: Independence
Posted on: November 23, 2020

Job Description:

A credit union is seeking a Member Services Representative to assist members and potential members with their needs, explain services, set-up new accounts, respond to problems, and direct members to the appropriate people. Work hours are Monday through Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 6 p.m., and Saturday from 9 a.m. to 1 p.m. Job Requirements: -- Assist members with opening and closing accounts, answer questions about products and services, and resolve problems -- Identify cross-sell opportunities and services to members -- Assure that appropriate records are prepared, maintained, and printed -- Act as liaison between members and various organizations and departments -- Maintain member accounts information on computer system -- Perform other related duties as assigned Job Requirements: Qualifications: -- Must have a High School Diploma or GED -- Must have prior experience as a tellers in a bank or credit union -- Must be able to maintain a professional work environment and businesslike appearance -- Must have the ability to troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner -- Must be computer literate with accurate data entry skills -- Trust and diplomacy is required, along with courtesy and tact -- Must have the ability to develop and maintain relationships -- Must exhibit a high level of confidentiality Only candidates that can pass a background, Credit check, and drug screen will be considered.

Keywords: Area Temps, Cleveland , Member Services Representative, Sales , Independence, Ohio

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