Spa Manager

Company: Hand & Stone - 7841 W Ridgewood Dr - Parma, OH
Location: Cleveland
Posted on: February 20, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Competitive salary Employee discounts Paid time off Qualifications Have a great personality and excellent interpersonal skills! Are a self-proclaimed genius in sales and marketing We need someone who can help us grow our business and maximize profit and revenue Are a dynamic leader who can manage a diverse staff Have great communication skills and connect well with staff and stakeholders Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers expectations) Are an empathic individual who can put yourself in someone elses shoes Overcome objections during the sales process and increase the membership base Use sound judgment, work independently, with minimal supervision Benefits A great opportunity to implement creative strategies to help our new spa become as successful as possible! Growth opportunities Competitive compensation Commission opportunities and generous bonuses Employee discounts Responsibilities As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service Create marketing strategies aimed at maximizing revenue and profits Perform data analysis that drives business decisions and success Plan and direct to meet the daily needs of the operation Track staff schedules efficiently to optimize capacity, revenue, and profits Maintain the utmost cleanliness and soothing ambiance of the premises Manage inventory effectively Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures Motivates and empowers the team to achieve high standards Job Description: At Hand and Stone, opportunity knocks. Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone - Parma! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada! We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone - Parma! Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace? As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Keywords: Hand & Stone - 7841 W Ridgewood Dr - Parma, OH, Cleveland , Spa Manager, Retail - All , Cleveland, Ohio