Company: PNC Financial Services Group
Posted on: September 15, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As an Operations Analyst
within PNC's CLEVE ATM Images organization, you will be based in
Cleveland, OH at the Cleveland Ops Center location.
Monday to Friday 5PM to 10:30PM or Completion
- Executes routine and complex transactions/processes utilizing
standard procedures. May have specific responsibility for one or
multiple specialized products or functional areas.
- Processes and/or reconciles routine and complex transactions of
varying risk and financial value in accordance with established
policies and procedures. Identifies and addresses exceptions and
may resolve escalated items. Partners internally with service
partners to route calls, documents or other action items to
complete transactions. May interact with external customers to
- Ensures the appropriate materials, documentation and capacity
are available to complete transactions. Confirms equipment is
operational, if applicable.
- Provides responses and documentation to inquiries and ad hoc
requests for one or multiple specialized products. Provides
feedback on workflow and work received. May participate in and
serve as a subject matter resource for process improvement
projects. May assist in training and onboarding of new hires.
- Reviews transactions and related documents and verifies work
processes to ensure completeness, accuracy and conformance to
established service levels and applicable policies and procedures.
May review reports to identify exceptions, monitor quality and
ensure compliance. May participate in risk mitigation
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Operational Functions Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations.
Problem Management Process Knowledge of and ability to bring a
reported problem to successful resolution.
Process Management Knowledge of business process improvement tools
and techniques and ability to understand, monitor, update, or
enhance existing business or work processes.
Products and Services Knowledge of major products and services and
product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Standard Operating Procedures Knowledge of and ability to design,
implement and evaluate standard operating procedures affecting
daily and strategic business operations in order to increase
Roles at this level typically do not require a university / college
degree, however may require related experience or product knowledge
to accomplish primary duties. Typically
No Degree (Required)
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Cleveland , Operations Analyst, Professions , Cleveland, Ohio
Didn't find what you're looking for? Search again!