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Overhead Crane Service Technician

Company: Mazzella Companies
Location: Cleveland
Posted on: July 13, 2018

Job Description:

Job DescriptionPosition SummaryThe Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-makingJob Duties1. Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)2. Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability3. Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment4. Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested5. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element6. Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms7. Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work8. Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.9. Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle10. Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department11. Responsible for maintaining a professional appearance and image at all times12. Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor13. Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times14. Maintain the Quality Assurance Standards15. Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager16. Other duties as assignedEducation• A high school diploma or GED is required; trade school, military or crane service training program preferred Experience & Skills• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.• Valid driver’s license in good standing that meets company requirements• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties • Ability to work at heights greater that six feet of the ground• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs• Requires solid written and verbal communication skills• Demonstrated mechanical aptitude• Strong analytical, conceptual and planning skills are required• Excellent math skills and overall PC literacy (Microsoft Office) are required• Must be detail oriented, self-motivated and disciplined with the ability to multi-task• Must successfully complete a criminal background check, physical, drug screen and E-verify Company DescriptionMazzella Companies goal is to instill confidence and comfort in every interaction.From the shop floor to the front office, every employee knows and understands the no-excuses, customer-first mentality that is threaded through the company. It is this mind set that has helped us continue to grow for more than 60 years.

Keywords: Mazzella Companies, Cleveland, Overhead Crane Service Technician, Professions, Cleveland, Ohio

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