Field Service Technician

Company: State Industrial Products
Location: Cleveland
Posted on: September 17, 2023

Job Description:

Are you a hands-on person with maintenance experience?Are you mechanically inclined and like to make repairs?Are you tired of long hours in your role with no chance for financial rewards or advancement?State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network. #LI-OnsiteWHAT'S IN IT FOR YOU:We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we'd make a great team:--- Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.--- Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.--- Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3.5%, long term disability, and tuition assistance.POSITION SUMMARY:After completing an initial training program, you will be assigned to an existing territory of restaurants, hotels, long term care facilities, and more. You will serve as the "Face of State" for your customers, providing recommendations on advanced cleaning and sanitation processes and programs to create cleaner, safer, and healthier environments and drive a positive guest experience. You will report to Route Supervisor. As you continue to learn and grow into the role, you will be responsible for all sales retention, preventative maintenance, installations, route completion, and collections for your assigned territory.POSITION RESPONSIBILITIES:--- Provide preventative maintenance to customer equipment--- Service customer equipment using mechanical, electrical, and plumbing skills--- Manage account retention within core business of your territory--- Complete paperwork necessary to fulfill position responsibilities--- Meet or exceed, routing and preventative maintenance service standards, monthly, quarterly and annually, Sales retention monthly, quarterly and annually--- Build and maintain long-lasting relationships with customers within an assigned territory for repeat business--- Identify program gaps to add innovative programs to create unique value and build salesESSENTIAL QUALIFICATIONS, SKILLS & ABILITIES:--- Previous experience in mechanical repair--- You possess the mechanical aptitude to install, fix and maintain dish machine, laundry and housekeeping dispenser equipment--- Ability to solve a wide range of complex, multi-disciplinary problems which must consider short and intermediate term impact--- You have the ability to troubleshoot broken equipment to find a resolution--- A desire to work hard and want to directly influence your financial future--- Ability to prioritize goals and achieve results within defined deadlines--- Confidence in your abilities--- A passion for career growth and longevity--- High school diploma or equivalent--- Role requires local market area travel with the use of a company vehicle and valid driver's license to travel to appointments--- Military background is preferredEOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.

Keywords: State Industrial Products, Cleveland , Field Service Technician, Professions , Cleveland, Ohio