Customer Service Technician

Company: Windstream Corporation
Location: Chardon
Posted on: May 29, 2023

Job Description:

Description **This Position Follows a Union Bidding Process**
About US:
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
About the Role:
Windstream's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
What You'll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
Recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver's license and safe driving record
Ability to distinguish colors in use of color-coded cable
Ability to use equipment with maximum load capacity of 275lbs
Ability to lift up to 50lbs, capable of working aloft
Ability to successfully complete required safety training
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
Ability to respond to after hour call-outs
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications - Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver's license and a safe driving record
Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Our Benefits:

Medical, Dental, Vision Insurance Plans
Identify Theft, Legal, Auto & Home and Pet Insurance
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Participation in Windstream's benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement

Windstream DEI&B Statement:
Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.
Our Employee Resource Groups:

WinVets - Veteran Employee Resource Group
WOW - Women Employee Resource Group
WINPRIDE - LGBTQ+ Employee Resource Group
WBPN - Black Professional Resource Group
WARG - Ability Resource Group
LaFamilia -Hispanic Resource Group

IND123 #LI-SM1 Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Qualifications This is a safety sensitive position. Primary Location: US-Ohio-ChardonWork Locations: Chardon OH 205 S Hambden 205 S Hambden St Chardon 44024Job Category: BargainingEEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream Corporation, Cleveland , Customer Service Technician, Professions , Chardon, Ohio