Police Dispatcher - PRN - Protective Services

Company: MetroHealth
Location: Cleveland
Posted on: May 27, 2023

Job Description:

The MetroHealth System, Cuyahoga Countys public health system, and its staff of nearly 8,000 provides care at MetroHealths four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The health system is home to Cuyahoga Countys most experienced Level I Adult Trauma Center, verified since 1992, and Ohios only adult and pediatric trauma and burn center. As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Our main campus hospital houses a Cleveland Metropolitan School District high school of science and health. The MetroHealth System is committed to creating a healthier community.
**Summary:**
Performs non-sworn police duties, including tasks associated with police dispatch operations, badge office operations on an as needed basis, issuing required badges/vouchers from the dispatch center, community relations, and maintaining the lost and found. Performs a variety of duties related to radio dispatching, emergency communications, and alarm/video monitoring. Promotes positive public/staff relations, and uphold the reputation of the Department of Public Safety. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
**Responsibilities:**
1. Performs duties related to police dispatching, including:
a. Answering all radio calls.
b. Maintaining radio contact with Police Officers.
c. Handling inquires received via a variety of sources (i.e. the telephone) involving police, fire, and medical emergencies.
d. Receiving emergency and routine calls for service.
e. Dispatching police units to areas of The MetroHealth Systems Main Campus, and other system-wide locations as required.
f. Entering, updating, and retrieving police-related data from computer and teletype networks, and inputting that information into the daily log of all calls for which field units were initiated/dispatched.
g. Making inquiries/entries through local, state, and federal information computer systems.
h. Assisting sworn field personnel by searching records/requesting information from other law enforcement agencies in conjunction with field investigations being carried on by department personnel.
i. Compiling information and preparing reports as requested by department administration.
2. Monitors closed-circuit televisions and alarms by:
a. Observing TV monitors.
b. Informing officers of activities monitored by TV cameras.
c. Monitoring, acknowledging, and directing the response to alarms.
d. Operating the access control and closed-circuit camera systems.
3. Assists individuals who come to the public walk-in counter.
4. Serves as back-up operational support to the badge office on an as needed basis by:
a. Operating the FBI/State of Ohio computerized fingerprint system while maintaining the confidentiality of the system.
b. Operating the computerized identification system, and generating identification badges.
5. Performs administrative duties related to police reports and dispatch, including:
a. Processing, typing, transcribing, filing, recording, and retrieving a wide variety of police records/reports/forms/ memos/letters/complaints/court documents that may involve information that is confidential in nature.
b. Assembling/typing materials, rough drafts, and verbal instructions, including transcribing equipment/tapes; correcting errors in grammar, punctuation, and spelling.
c. Filing various types of documents/records/reports by alphabetical, numerical, and subject matter classifications.
6. Incorporates principles of teamwork in the resolution, completion, and follow-up of responsibilities.
7. Keeps current with trends, developments, and practices in the field as they relate to this work assignment.
8. Performs other functionally related duties as assigned.
**Qualifications:**
Required:
Age 18 or higher. HS Diploma or passage of a high school equivalency exam. Able to pass a background check that is acceptable to the Law Enforcement Automated Data System (LEADS) program for the State of Ohio. Possesses or obtains a LEADS terminal operator certification within 60 days of hire, AND maintains certification throughout employment. Obtains any other required certifications for law enforcement databases used by the Department of Public Safety as needed. 1 year of experience in Police, Fire, Security, or similar dispatching. Basic PC skills. Strong written, verbal, and interpersonal communication skills. Possess a high-level of integrity while handling sensitive/confidential data and resources.
Preferred:
2 years of experience as a police dispatcher. Possess one or more 9-1-1 Dispatcher Certifications, including but not exclusively from the National Emergency Communication Institute (NECI) or the Association of Public-Safety Communications Officials (APCO). Exceptional attention to detail.
Physical Requirements:
May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Visual acuity for close vision, color vision, and the ability to adjust focus. Hear in the normal audio range with or without correction. Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment/the telephone. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents. Ability to operate a radio microphone or console equipment. Frequent exposure to continual background noise, static, and additional ancillary noise from communications/telecommunications/office equipment.

Keywords: MetroHealth, Cleveland , Police Dispatcher - PRN - Protective Services, Professions , Cleveland, Ohio