Senior IT Business Analyst (Customer Identity) , Perm role in Cleveland, OH
Company: Suncap Technology, Inc.
Location: Cleveland
Posted on: January 27, 2023
Job Description:
The Senior IT Business Analyst (Customer Identity) works as a
liaison among stakeholders to elicit, analyze, communicate, and
validate requirements for changes to business processes, policies,
and information systems. This role understands business problems
and opportunities in the context of the requirements and recommends
solutions that enable the organization to achieve its goals from a
customer identity perspective. This position interprets and
transforms information based on business requirements and provides
the data for delivery. The Senior Business Analyst conducts
detailed research of vendor products and assists with general
project management.
Essential Functions
Strategy and Planning
- Seek opportunities continuously to increase customer
satisfaction and deepen client relationships.
- Identify client organization's strengths and weaknesses and
suggest areas of improvement to address and resolve business
issues.
- Suggest areas for improvement in internal processes along with
possible solutions.
Acquisition and Deployment
- Gather, analyze, and document business and functional
requirements from clients and business users.
- Analyze, document, and improve workflows, processes, and
standards.
- Understand business process management and business
requirements of the customers and translating them to specific
software requirements.
- Communicate effectively with internal teams and external
clients to deliver functional requirements
- Act as an interface between business units, technology teams
and support teams.
- Gather and provide technical guidance concerning business
implications of application development projects.
- Communicate effectively with clients to identify needs and
evaluate alternative business solutions with project
management.
- Manage client expectations effectively.
- Work with Quality Assurance to build and validate test cases
against all requirements.
- Analyze application defects to determine if they fall within
scope of project requirements.
- Participate in post-project analysis to reflect upon successes,
failures, and lessons learned.
Operational Management
- Provide training and documentation for supported
applications.
- Utilize existing systems to track and manage requests and
issues.
- Build application expertise through assignment on projects and
enhancement requests.
Incidental Functions
- Prepare and lead presentations as requested.
- Research or prototype new tools and/or technologies.
- Works in a capacity and framework to find resolution for daily
defects and errors.
- Assist with other projects as necessary to contribute to
efficiency and effectiveness of the teamwork.
- Lead internal teams/task forces on initiatives as
assigned.
- Participate in hiring activities and fulfilling affirmative
action obligations and ensuring compliance with the equal
employment opportunity policy.
- Minimal travel is required
- Work outside the standard office 7.5-hour workday may be
required.
Position Requirements
Formal Education & Certification
- Bachelor's Degree (or foreign equivalent) or in lieu of a
degree, at least 12 years in experience in the field of Information
Technology or Business (work experience or a combination of
education and work experience in the field of Information
Technology or Business).
Knowledge & Experience
- 5+ years IT with an understanding of business impact.
- 5+ years working with internal clients and/or external
agencies/partners.
- Strong technical knowledge coupled with business intelligence
and ability to understand customer's needs.
- Well versed in Microsoft Office applications.
- Understanding of various essential business functions of an
organization.
- Understanding of Internet, Intranet, Extranet and client/server
architectures.
- Familiarity with how legacy and web-based system interfaces
with each other.
Preferred Experience
- Experience with SAP Customer Data Cloud (Gigya) a plus
- Experience with consumer identity platforms such as Okta,
OAuth, Akamai Identity Cloud, Salesforce Identity, Sailpoint, or
similar a plus
- Experience with identity management and federation technologies
such as SAML, OAUTH, OpenID Connect, or similar a plus
- An understanding of IT Risk and IT Control concepts such as
Least Privilege, Segregation of Duties, and Privilege Access
Management
- Experience with Identity and Access Management concepts such as
authentication, authorization, application security, privacy and
consent management, regulatory compliance, multi-factor
authentication, federation, and risk management.
Personal Attributes
- Ability to facilitate process mapping activities with small to
medium size groups and working knowledge of mapping
techniques.
- Ability to translate an idea or need into a completed solution
or work product.
- Willingness and ability to train and mentor other business
analysts.
- Ability to facilitate meetings and follow up with resulting
action items.
- Ability to develop relationships with client personnel that
foster client ties.
- Strong analytical, conceptual, and problem-solving
abilities.
- Strong written and oral communication skills.
- Proven ability and initiative to learn and research new
concepts, ideas, and technologies quickly.
- Experience working in a team-oriented, collaborative
environment.
- Strong commitment to inclusion and diversity.
Keywords: Suncap Technology, Inc., Cleveland , Senior IT Business Analyst (Customer Identity) , Perm role in Cleveland, OH, Professions , Cleveland, Ohio
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