Lead Service Technician
Company: Redwood Apartment Neighborhoods
Posted on: September 24, 2022
Job Title: Lead Service Technician
Reports to: Neighborhood Manager
Location: Redwood Brunswick, OH
***$1000 Sign on Bonus***
$500 after 30 days
$500 after 6 months
*subject to applicable tax withholdings
At Redwood, we know we are only as successful as the people who
power us. Our employees are passionate, they are talented, they are
empowered to make decisions that positively affect the lives of our
residents. From site personnel to corporate leadership, our
employees demonstrate Redwood's commitment to deliver more than
expected, communicate openly and honestly, and demonstrate
integrity in all aspects of our business. As we continue to grow,
we seek these same qualities in every team member we bring on
Under the general direction of the Neighborhood Manager at a
neighborhood with three or more Service Technicians, the Lead
Service Technician will be responsible for performing routine and
general maintenance on the facilities, buildings, equipment of the
assigned Redwood Apartment Neighborhood. As such, you will be
expected to act as a Redwood brand ambassador, promote our brand
and provide the best resident experience possible, while
maintaining established procedures and processes from verbal and
All Redwood employees are expected to conduct all organizational
business and practices in accordance to Redwood company
Essential Duties & Responsibilities
Repair and maintaining facilities, buildings, grounds, and
equipment at assigned Redwood neighborhood.
Perform light plumbing, electrical, carpentry, masonry, glazing,
painting and drywall tasks.
Perform minor repairs of plumbing systems, including unclogging
drains, fixing toilet issues and minor water line repairs, as well
as repairing/replacing water heaters.
Service kitchen appliances, washers, dryers, and garage issues when
Prepare vacated apartment homes for release quickly and
Direct vendors on repair issues, installation needs and grounds
Plow driveways and roads, as well as shoveling pathways in winter
Respond to resident complaints and concerns in a timely,
professional, and appropriate manner to ensure the best resident
Repair windows, floors, roadworks, plaster, drywall, or other parts
of building structures.
Diagnose mechanical problems and determining how to best fix
Perform routine preventative maintenance to uphold the Redwood
brand and resident satisfaction through the efficient, safe, and
smooth operation of systems and machines.
Use common hand and power tools, including hammers, saws, drills,
and wrenches, plus precision measuring instruments and
electrical/electronic testing devices.
Provide routine and required maintenance of service equipment and
Always follow all safety standards, without exception.
Meet with the Neighborhood Manager to review service requests.
Prioritize daily tasks, ordering parts/supplies as needed.
Manage and conduct quarterly preventative maintenance process
Provide emergency maintenance availability for residents when
Complete service requests in a timely fashion.
Manage escalated resident service issues, with staff and residents
Perform general cleaning of buildings at neighborhood.
Attend staff meetings, meetings with supervisor and interacting
with vendors when needed/assigned.
Mentor service team members, aiding on company policies and
procedures, and job responsibilities.
Maintain weather log to document snow and ice removal efforts,
maintaining records of maintenance performed in all units and
Maintain vendor relationships. Managing and inspecting vendor work
for satisfactory completion.
Schedule vendors for apartment turns and managing Yardi Turn Board.
Maintain a record of acceptable attendance and punctuality.
All other related duties, as assigned.
As a Service Technician, you will be required to exhibit the
Respectfulness, trustworthiness, empathy and leadership
The ability to work independently, without close supervision and
Self-motivated, dependable, organized and flexible
Excellent trouble shooting and time management skills
Strong communication and customer service skills
Proven ability to plan, organize and implement multiple
tasks/projects on a concurrent, real-time basis
Required Qualifications, Education & Certifications
High school diploma or GED required
2-3 years general maintenance experience preferred
CAMT, Electrical Journey, and/or HVAC Core 1 and 2 certifications
Good vision and hearing, the ability to lift 50 pounds, bend,
stoop, sit for 1-2 hours at a time, walk up stairs.
This job operates in a professional maintenance environment. In
this role, the employee will routinely use standard maintenance
equipment such as hammers, saws, drills and wrenches, precision
measuring instruments and electrical/electronic testing devices,
etc. The employee is frequently required to sit, stand, bend and
walk with the ability to lift 50 pounds where applicable.
Redwood offers a generous contribution for employee medical
insurance, dental, vision, 401K contribution, short/long term
disability options, tuition assistance, a generous PTO allowance
and rental discount for eligible associates.
A pre-employment assessment is required. It can be found here:
Redwood Living, Inc. is an equal opportunity employer. Redwood
strictly prohibits and does not tolerate illegal discrimination,
and Redwood provides equal employment opportunities to employees
and applicants without regard to race, color, religion, creed,
national origin or ancestry, ethnicity, sex (including gender,
pregnancy, sexual orientation, and gender identity), age, physical
or mental disability, citizenship, past, current, or prospective
service in the uniformed services, genetic information, or any
other characteristic protected under applicable federal, state, or
local law. Associated topics: breakdown, calibrate, equipment,
field service, maintenance mechanic, malfunction, mechanical,
repair, service technician, troubleshoot
Keywords: Redwood Apartment Neighborhoods, Cleveland , Lead Service Technician, Professions , Brunswick, Ohio
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