Field Service Technician
Company: SKIDATA USA
Location: Cleveland
Posted on: August 7, 2022
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Job Description:
Job Title: Field Service TechnicianLocation: Cleveland, OH
areaDepartment: Service (Operations)Reports to: Service ManagerFLSA
Status: Non - Exempt
SUMMARY: The Field Service Technician provides customer service in
person and/or by telephone to customers in and around the
Cleveland, OH area. Technician will also help fulfill the needs of
the maintenance schedule when needed by performing field repairs on
parking access and building access systems, software and/or
hardware. Works with upper-level support to setup/configure
firewall, router and other network switches. Effectively
understands and troubleshoots basic setup of credit card
configuration within the SKIDATA network.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but
are not limited to---
QUALIFICATIONS This is an experienced level position within the
Service Department. To perform this job successfully, an individual
must be able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
EDUCATION and/or EXPERIENCE High school diploma or general
education degree (GED) or equivalent and two (2) years of
training/experience in related field required, or equivalent
combination of education and experience. Good skills in the use of
hand tools, required Experience using ERP software, a plus.
CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License, in
state of residence.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is frequently
required to drive motor vehicle; sit; stand; walk; use hands to
finger, handle, or feel; reach with hands and arms; climb or
balance; stoop; kneel; crouch; or crawl; and talk; or hear. The
employee must frequently lift and/or move more than 50 pounds.
Specific vision abilities required by this job include close
vision, distance vision, and depth perception; standing for long
periods of time; climbing ladders, stairs, ramps; handling and
assembling small parts, use of a variety of tools and equipment
such as power construction equipment, measuring devices, power
tools, and testing equipment including oscilloscopes, ammeters, and
computers/digital equipment,
WORK ENVIRONMENT The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. While performing
the duties of this job, the employee is frequently exposed to
moving mechanical parts and/or automobiles. The employee is
occasionally exposed to wet and/or humid conditions; fumes or
airborne particles; toxic or caustic chemicals; outside weather
conditions; risk of electrical shock. The noise level in the work
environment is usually moderate to occasionally loud.
TRAVELThere may be occasional travel outside of the employee's
regular region; this travel may be by airplane or vehicle and will
be planned with as much advanced notice as possible.
SCHEDULEMonday through Friday - Available 8am - 5pm. Saturday and
Sundays - Possible with advance notification. The general hours of
the position are Monday through Friday (8 a.m. to 5 p.m.); however,
the expectations is that you be flexible to work as the needs of
the business require. This may require occasional overtime; working
on Saturday/weekends; and/or before or after the hours of 8 a.m. to
5 p.m. Technicians are required to be on an on call rotation for 1
week a month.
Supervisor will give as much advance notice as possible and try to
evenly distribute hours based on business needs among the employees
with skills, knowledge and ability for the work that needs to be
accomplished.
Keywords: SKIDATA USA, Cleveland , Field Service Technician, Professions , Cleveland, Ohio
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