Remote Workforce Analyst

Company: LaSalle Network
Location: Cleveland
Posted on: June 25, 2022

Job Description:

Job DescriptionOur client, a leader healthcare solution, is looking for a Remote Workforce Analyst to join their highly capable and growing team. The Remote Workforce Analyst will work cross-functionally with multiple teams, and work with a team of Analysts that are a subject matter expert on the scheduling tool to ensure the call centers are always staffed appropriately.
Our client is based in downtown Chicago - but this position will be remote, and they are looking for sharp, collaborative individuals to join their growing organization! This company offers excellent benefits and extensive growth opportunities!
Remote Workforce Analyst Responsibilities

• Focus on short-term and mid-term forecasting, staffing, and reporting for phones, email, and chat
• Assist the Workforce Manager on projects, long-term planning, and operational efficiencies
• Partner with call centers to ensure appropriate staffing
• Design and assist with reporting needs and creating metrics
• Internal collaboration with multiple departments
• Prepare and present analysis to improve processes and productivity
• Work proficiently and effectively cross-departmentally
  Remote Workforce Analyst Requirements
  • Bachelor's degree preferred or 7-10 years of experience in a call center environment
  • Experience with Planning and Analysis required
  • High level proficiency in Excel including v-lookups, pivot tables and macros
  • Strong interpersonal and communication skills
  • Highly skilled and practiced in written communications
    If you are looking for an opportunity for a challenge within a dynamic and progressive organization, please apply for the Remote Workforce Analyst position!
    Thank you,Phoebe GilbertProject ManagerLaSalle Network Keywords and Related Terms: bachelors , bachelor , analytical , v lookups , pivot tables , excel , work force , workforce , supervisor , management , analysis , planning , staff planning , forecasting , forecast analytical , graduate , GPA , analysis , Excel , nice wfm , call center , call centers , contact centers , incontactLaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Keywords: LaSalle Network, Cleveland , Remote Workforce Analyst, Professions , Cleveland, Ohio