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Lead Phlebotomy Technician

Company: Cleveland Clinic
Location: Cleveland
Posted on: May 16, 2022

Job Description:


  • Leads local work group in daily operations including staffing, service levels, quality and safety.
  • Ensures phlebotomy collections are performed within established turn-around times and ensures specimens are processed in a timely manner upon receipt in the Laboratory.
  • Performs blood collection for Extended Care clients and provides service to their residents who are mostly geriatric while following proper protocol when collecting samples. -
  • Performs specimen processing and send out tasks including accessioning, and packaging for transport when necessary for all specimen types.
  • Monitors and distributes daily workload among the traveling outreach phlebotomy team and processing workstations.
  • Helps to ensure proper staffing and workload levels and assists with covering any staffing issues.
  • Assists with investigating and resolving routine operational problems and patient issues and escalates complex problems to Team Lead.
  • Ensures that each problem requisition - is documented in accordance to the lab's documentation guidelines
  • Performs monthly inspections and quality check on laboratory equipment & supplies.
  • Facilitates development & training for new staff and peer sponsor during their new hire period.
  • Assists with supervisory duties when needed.
  • Participates in hiring process as well as input on employee performance, including corrective actions and evaluations.
  • Assists the Team Lead in developing, training and delivering educational programs for both the traveling outreach phlebotomy team and our Extended Care Clients.
  • Builds a strong working relationship with internal and/or external customers to meet their needs.
  • Complies with department and institute financial targets.
  • Travels to patient locations, these include but are not limited to client's facilities, and house calls.
  • Perform other duties as assigned. Education:
    • High School Diploma or equivalent required.
    • Graduation certificate from a formal accredited Phlebotomy program required.
    • Associate's Degree preferred. Certifications:
      • Proof of Basic Life Support (BLS) Certification through the American Heart Association must be presented upon hire or within the first 3 months of employment.
      • ASCP Phlebotomy Certification preferred.
      • A current, valid Driver License is required as well as personal auto liability insurance coverage with the limits of $100,000 per person/$300,000 per accident on bodily injury, and $100,000 in property liability damage required. Competencies (Complexity of Work):
        • Demonstrates the core behaviors, standards, values, and missions of the organization and accrediting bodies.
        • Supports and promotes the Infection Control and Safety Policies of the Hospital and Laboratory.
        • The ability to work under minimal supervision and work independently, exercise creativity, be attentive to detail, and determine appropriate course of action in more complex situations
        • Demonstrates flexibility in accepting new tasks and adjusts to working conditions and team environment.
        • Trouble shooting and problem solving skills in a team environment is essential; must be able to excel in a high-volume, fast-paced work environment and take appropriate action.
        • Actively promotes effective communication flow both within and outside of the department and communicate information to the appropriate personnel.
        • Presents a compassionate professional demeanor, delivers positive customer service and dresses according to CCL standards.
        • Acts as a role model by demonstrating courteous and professional behavior with co-workers, medical staff, patients, visitors and others. Work Experience:
          • Two years of (current) phlebotomy experience required; 3 or more years of experience preferred.
          • Experienced and proficient in blood collection from all patients. (EX: Senior Nursing Facilities, Rehabilitation Centers, Assisted Living Facilities, or private homes)
          • Experienced with the handling/transport of Laboratory specimens, laboratory safety, medical terminology and laboratory waste management. Physical Requirements:
            • Requires frequent standing and walking.
            • Manual dexterity sufficient to manipulate blood drawing equipment and make measurements.
            • Visual acuity including the ability to distinguish colors.
            • This position is primarily traveling in nature.
            • The average amount of lifting is 10 pounds with occasional carrying of objects up to 20 pounds
            • Work requires finger dexterity and eye hand coordination
            • Working irregular hours including On-call hours
            • Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions.
            • Pushing and pulling heavy objects
            • Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Personal Protective Equipment:
              • Follow standard precautions using personal protective equipment. The Lead Outreach Phlebotomy Technician assists the Team Leader by coordinating the daily activities of the Outreach Phlebotomy Technicians. The Lead shall perform technical work as well as assist with some supervisory duties. Ensures phlebotomy collections are performed within established turn-around times and ensures specimens are processed in a timely manner upon receipt in the Laboratory. Monitors and distributes daily workload among the traveling outreach phlebotomy team and processing workstations.

Keywords: Cleveland Clinic, Cleveland , Lead Phlebotomy Technician, Professions , Cleveland, Ohio

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