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Help Desk Technician

Company: Connection
Location: Beachwood
Posted on: January 16, 2022

Job Description:


Grow Your Career at Connection -

Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.


Connection has a fantastic opportunity through our Technical Staffing division for a Help Desk Technician. This is a contract-to-hire -opportunity for a terrific end client in -Beachwood, OH.

We offer:

* Comprehensive benefits packages including medical, dental, and vision
* 401K through Fidelity
* Paid Time Off (PTO)
* Educational and tuition opportunities
* Employee Perks Program offering discounts to major companies
* Employee Recognition Programs



* Respond to queries either in person, over the phone, or via remote access.
* Open support tickets for inbound calls, email and monitoring offline servers, power and ISP issues
* Work on open tickets to resolution and/or develop workarounds until resolution can be achieved
* Research issues using all available resources
* Escalate tickets to next level support as necessary
* Determine the root cause of problems and work proactively to address them.


* Demonstrated knowledge with the following technologies: Windows 7; iPhone/iPad iOS; Laptop hardware; Microsoft Office -Experience with Office 2007/2010/2013/2016 Suite including Word, Excel, and Outlook; Active Directory Users and Computers; Office 365; Business-line Mobile Device Administration (Verizon)
* Exceptional troubleshooting and problem-solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions

Keywords: Connection, Cleveland , Help Desk Technician, Professions , Beachwood, Ohio

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