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Applications Support Analyst

Company: Kent State University
Location: Kent
Posted on: January 16, 2022

Job Description:

Responsible for ongoing administration and support of software and applications in a moderately complex production environment. Works closely with clients, business analysts, and team members to understand fairly complex business requirements that drive the analysis and design of quality technical solutions. Reports to Designated Administrator.
Additional Basic Function - if applicable:
This position will be part of the Enterprise Application Management team that supports and maintains large applications that run the business of the university. The portfolio includes administrative systems and learning management systems. Responsibilities for this position include development and administration for multiple applications, including, but not limited to: eSignature platforms, CRM environments, document imaging, and workflow applications. Many opportunities will be available to work with business customers to build solutions and solve problems.
This position has flexible hours and remote work options as well as attractive employee benefits
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:Responsible for functional analysis, developing functional specifications, requirements definition, data mapping, function mapping, setting of configuration tables, setting of transaction/control tables, module configuration, prototyping and testing for moderately complex software applications.

Administer security/authorization set-up, user documentation, data interface design, data migration and reconciliation.

May supervise students and/or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.


Administer, document, monitor and/or modify multiple moderately complex software applications, related tools and interfaces.

Administer, document, monitor and/or modify multiple moderately complex software applications based on system life-cycle standards and IS Architectural and Security protocols.

Perform analysis and judgment outside established protocols.

Provide user support for multiple moderately complex software applications.

Develop moderately complex application requirements based on business requirements from clients and technical requirements from IS support specialties.

Work effectively with some oversight.

Take responsibility for the relationship with a client for a specific application with limited scope (department, center, single large application).

Provide timely status updates to supervisor and client management highlighting potential issues/problems.

Work effectively with multiple client contacts; initiates interaction to clarify and improve relationship with client.

Work effectively with co-workers.

Translate broad project scope and goals into detailed work plan with tasks, accountabilities, dependencies, milestones and deadlines; monitors project plans to ensure progress.

Balance multiple priorities and respond to day-to-day problems while maintaining progress on regularly scheduled project work.

Take personal responsibility for quality and timeliness of results for projects and tasks.

Consistently proposes original solutions, proposals, recommendations within context of a discrete project or objective.

Effectively assesses feasibility of solutions in terms of client need and available resources.

Understand work unit, IS, and client goals and objectives.
Additional Examples of Duties - if applicable:
Minimum Qualifications:
A baccalaureate degree in an appropriate field and two or more years of relevant professional experience. Or a combination of education, training, and experience equivalent to an Associate degree in IS/CS plus four years of experience including; administering, documenting, monitoring and/or modifying multiple moderately complex IS applications; performing analysis and judgment regarding interdependencies of processes/applications/technologies; providing user support for multiple moderately complex applications; developing moderately complex application requirements.License/Certification:
Knowledge Of:Tools and techniques to implement and maintain appropriate application
Application support environment and operating system
Business processes related to supported application
Techniques for studying business processes; including analysis of user functional needs
Computer system analysis, design, testing, debugging and maintenance techniques and practicesSkill In:
Ability To:Establish and maintain cooperative working relationships with technical staff, user departments and end users
Manage time and resources and effectively balance priorities
Participate as a member of a cross-departmental project team
Conduct effective training and presentations
Follow quality control procedures
Maintain high level of quality control
Preferred Qualifications - if applicable:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. Incumbent may be required to travel from building to building frequently and off campus occasionally.
Working Schedule:
Additional Information:

Keywords: Kent State University, Cleveland , Applications Support Analyst, Professions , Kent, Ohio

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