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Client Consultant

Company: Fiserv
Location: Cleveland
Posted on: April 10, 2021

Job Description:

Position Description- the Principal Consultant, will provide analysis, consultation and recommendations to credit union and bank clients during deployment of DNA Core Financial Software, in order to ensure clients business needs are met. In addition, this position will support post live clients with both strategic consulting and implementations of post live items/modules. The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations of their suite of products and provide the best-in-class solutions to the clients needs. Essential Job Responsibilities: --- Support sales and consulting team--- Change champion--- Professional writing skills--- Provide best in class, industry recognized, recommendations for process improvement--- Configure and Implement DNA Core Processing Functionality--- Document client and internal discussions and decisions--- Execute specific duties and groups of work as assigned--- Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team--- Test new features and functionality of the DNA product suite--- Engage with clients and evaluate Readiness for conversion--- Conduct UAT sessions with converting clients--- Ensure client satisfaction--- Back Up Principal and Implementation Consultants--- Other duties as assigned The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: --- 2+ years DNA Core system experience--- The ability to travel on average of 50-75%, this may include weekend and holidays--- Analytical thinking--- Strategic Consulting--- Highly motivated to execute on deliverables on time--- Proficiency in MS office tools--- Highly motivated to execute on deliverables on time--- Proficiency in MS office tools--- Other core processing system experience desired--- Subject Matter Expertise in one or more of the major areas: Finance/Back Office --- Finance and Accounting--- Back Office Processing--- Deposit Operations--- Retail Deposit Loan Servicing --- Consumer/Commercial/Mortgage Product--- Consumer Loan Servicing--- Commercial Loan Servicing--- Mortgage Loan Servicing to include Escrow--- Investor/Participation Lending--- Back Office Processing--- System Operations Preferred Qualifications: --- Associates Degree or equivalent work experience preferred--- 10+ Years in subject area of expertise within the financial industry Learn more about Fiserv: To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. Life moves fast. And as it does, we know most people arent thinking about financial services But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes. Fiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+) Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Cleveland , Client Consultant, Professions , Cleveland, Ohio

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