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Go-To-Market Operations Analyst

Company: BrightEdge
Location: Cleveland
Posted on: April 10, 2021

Job Description:

Yearly Marketers spend hundreds of billions on creating digital marketing content. This content means nothing if it can't be found online. At BrightEdge, we help companies connect their customers to the content that matters to them - transforming their business and driving more revenue. Your Future at BrightEdgeThe Go-To-Market Operations Analyst is responsible for creating new and scalable processes. These processes are adopted by our organization to accelerate the adoption of product innovations, deliver on strategic initiatives, or increase customer satisfaction. The Go-To-Market Operations Analyst will be the person in charge of one or more high priority projects and their responsibilities will include developing and delivering presentations to customers, putting together internal training materials, defining metrics, preparing reports, creating dashboards, and configuring SalesForce.
What Your Next Role Involves

  • Developing and maintaining new processes for the purpose of propelling the adoption of product innovations
  • Build and present process pitch decks to active BrightEdge customers
  • Define and instrument metrics for success within these processes
  • Build reports and dashboards within SalesForce for team members, managers, and executives
  • Work collaboratively with cross-functional teams and executives to manage and maintain project expectations, deadlines, and success
  • Develop internal training and certification of new processes to be adopted by other departments within the organization
    What We're Looking For
    • BA/BS degree required
    • 1+ year of direct customer interaction in an account management type role
    • Software as a Service (SaaS) or high tech industry experience preferred
    • Experienced in independently managing projects against milestones, timelines, and key metrics
    • Ability to creatively problem-solve and drive process efficiency
    • Analytical, process-driven and detail-oriented
    • Excellent verbal communication and presentations skills
    • Coachability and the ability to apply feedback
    • Passion for customer satisfaction through all stages of the customer journey
    • Independent and self-motivated with a strong drive for success
    • Prior experience collaborating cross-functionally to achieve goals and complete projects a plus
    • Prior experience with Salesforce administration a plus
      About BrightEdgeBrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today's digital world. We are helping thousands of organizations, including many of the world's largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.

Keywords: BrightEdge, Cleveland , Go-To-Market Operations Analyst, Professions , Cleveland, Ohio

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