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Preventative Maintenance Technician

Company: Transformco
Location: Cleveland
Posted on: April 10, 2021

Job Description:

Job DescriptionJOB SCOPE: Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.JOB SUMMARY:The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.Responsibilities/Skills/Experience RequirementsJOB DUTIES/RESPONSIBILITIES: Performs Preventative Maintenance Checks in the customer's home. Perform rework and inspection calls in customer s home and retail or warehouse locations. Rides with, or meets, Technician at designated location to assist on service call when assigned.Shuttles and/or installs necessary parts and supplies for service repair completionWorks as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrates a sense of urgency to meet customer time commitmentsCompletes all Technician training elements successfully within required timeframesMeets key performance metrics and productivity goals as defined by the businessProvides knowledgeable and courteous preventative maintenance serviceLooks continuously for methods to improve business performance and enhance the customer experienceOffers and sells the company s members value added products and/or services during repair calls.Receives truck stock at home If the Company vehicle is retained at the Technician's place of residenceMaintains truck stock inventory within the prescribed Company guidelines and standardsFollows the truck maintenance schedule, and keeps a clean, organized truckAdheres to all Company policies and proceduresPerforms other duties as assigned REQUIRED SKILLS:Ability to physically aid the Service Technician in the handling of appliances or equipment to be repairedAbility to work variable and flexible hours, including required overtime as neededAbility to apply appropriate use of security, maintenance, and safety procedures and equipment to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)Ability to communicate effectively with the Service Technician and customer in a knowledgeable and courteous mannerAbility to read and utilize reports as neededExcellent communication skills, both verbal and written; Ability to read, write and speak EnglishAbility to follow Quality Management System (QMS) process guidelinesMechanical aptitude abilityAbility to convey a positive image of the Company in all actions and behaviorsAbility to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)Ability to constantly reach outward, handle and finger objects, stand, walk, and sit Ability to frequently bend, squat, kneel, twist, turn, climb, and crawlAbility to occasionally reach above shoulder and type using a keyboardAbility to frequently drive automatic transmission vehicleAbility to read, write and speak English Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair callsJOB REQUIREMENTS:Valid Driver License for the State of employment18 years of age or olderPREFERRED SKILLS:High school diploma

Keywords: Transformco, Cleveland , Preventative Maintenance Technician, Professions , Cleveland, Ohio

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