PATIENT ACCESS REPRESENTATIVE I NEUROLOGICAL INSTITUTE, WESTLAKE
Company: University Hospitals Health System
Location: Westlake
Posted on: October 31, 2024
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Job Description:
Description A Brief Overview Patient Access Representatives
provide our world renowned healthcare team with comprehensive
administrative support. PAR's serve as the first point of contact
for patients and exemplify personal warmth, patient engagement, and
professionalism. PAR's offer solutions in anticipation of patient
needs and greet every patient verbally, with eye contact, and body
language that is welcoming and friendly. In this highly visible
role PAR's support departmental teams and interact with patients,
families, and health care providers. What You Will Do Responsible
for interviewing/registering/instructing patients in a face-to-face
setting or on the telephone. Enters and validates medical,
demographic, insurance, financial, and business data in a timely
and courteous manner to ensure master patient index integrity and
creation of an accurate claim. Prepares standard patient materials
including forms, labels, brochures, surveys, etc. Maintains
confidential health records, processes physician orders, and
schedules patients. Identifies and communicates need for
interpreter services. Provides patient education regarding third
party coverage and liabilities. Communicates possible payment
options and personally connects patients to financial counselor if
needed. Collects, posts, and balances co-pays, deductibles and
other patient payments. Maintains expertise in PAS legal and
compliance requirements; incorporates principles into workflows.
Handles a wide variety of patient inquiries regarding services and
logistics to ensure patients can access care with maximum
throughput and minimal delay. Recruits and trains patients to
access My UH Care Personal Health Record. Ensures achievement of
productivity and quality standards. Maintains up-to-date knowledge
of computer systems, insurance/government regulations and UH/PAS
policies/procedures used within the department. Additional
Responsibilities Functions as an integrated team member and works
collaboratively with other staff and providers across the system to
improve patient experience and department efficiency. Actively
participates in UH emergency preparedness. Maintains a clean and
organized work area. Will be cross-trained to perform other duties
as assigned. May be scheduled to work at off-sites. Performs other
duties as assigned. Complies with all policies and standards. For
specific duties and responsibilities, refer to documentation
provided by the department during orientation. Must abide by all
requirements to safely and securely maintain Protected Health
Information (PHI) for our patients. Annual training, the UH Code of
Conduct and UH policies and procedures are in place to address
appropriate use of PHI in the workplace. Equal Opportunity Employer
-- minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity
Keywords: University Hospitals Health System, Cleveland , PATIENT ACCESS REPRESENTATIVE I NEUROLOGICAL INSTITUTE, WESTLAKE, Other , Westlake, Ohio
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