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Senior User Researcher - Connected Products

Company: Fortune Brands
Location: North Olmsted
Posted on: July 7, 2024

Job Description:

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

Job Description

SUMMARY: Wonderful opportunity to join our Consumer Insights team as a User/Product Research Leader with a focus on connected products. Reporting to the Director of Consumer Insights the Senior User Researcher will lead research projects from beginning to end and be responsible for helping define and drive the future of our products.

This role will work closely with category managers, designers and engineers to develop new apps, services, and hardware across our connected products portfolio. The Senior User Researcher will create understanding and empathy around user needs, by exploring the behaviors and motivations of our users using mixed research methods that help improve the consumer experience. In addition, this role will analyze and triangulate qualitative and quantitative data in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and innovation.

Location and Status: This is a full time hybrid position requiring in-office presence 3 days per week (Tue, Wed, Thu) with the ability to work from home on Mondays and Fridays. The successful candidate must live within a commutable distance to one of the following office locations:

  • Milwaukee/Oak Creek, WI
  • Chicago/Deerfield, IL
  • Toledo/Maumee, OH
  • North Olmsted/Cleveland, OH RESPONSIBILITIES:
    • Primary lead for all Connected Products Research. Work with internal and external stakeholders across functions and levels to design and execute research to guide product development and refinement, understanding their strategies and needs, discovering roadblocks & critical issues, and prioritizing research to help them understand user needs at all stages of product development, that clarifies critical issues, and builds consensus in decision making.
    • Own the design and execution of a range of complex research projects with consumers, trade and other professional audiences that support and direct product development, and innovation initiatives.
    • Integrate primary and secondary data into the insights process to develop a compelling point of view.
    • Communicate, advocate for, and socialize actionable insights in a compelling way.
    • Partner with marketing and product stakeholders to guide product development and refinement, understanding their strategies and needs, discovering roadblocks, and prioritizing research.
    • Synthesize existing research along with broader knowledge and external information (e.g., market and consumer trends, secondary research, etc.) to identify actionable insights.
    • Be a subject-matter expert both in terms of qual and quant research methodologies and tools as well as the ability to translate research findings.
    • Manage the allocated budget for the research project or learning plan
    • Participate in efforts to continuously improve research tools, methodologies and other solutions that support a best-in-class enterprise research and insights capability.
    • Effectively deliver research projects that consistently results in the highest level of customer satisfaction for internal clients, while maintaining the speed and accuracy required in a dynamic environment
    • Oversee vendor relationship, monitor performance, identify performance issues and suggests remedies
    • Utilize Agile project management principles to prioritize work and ensure timely delivery. Qualifications
      • Bachelor's Degree is required; a Master's Degree is preferred.
      • Minimum of 7 years of experience in product / user experience research, with mixed research methods expertise and hands-on experience leading end-to-end quantitative and qualitative studies.
      • Extensive knowledge of and experience with a wide range of custom market research methodologies and techniques (e. g., ethnography, contextual inquiry, value proposition, positioning, segmentation & personas, pricing/discrete choice, usability testing, etc.)
      • Proven proficiency in applying quantitative and qualitative research methods to impact business decisions.
      • Skilled in online survey tools (i.e.. Qualtrics, Forsta) and UX research tools (i.e.. UserTesting); SPSS, Tableau or equivalent analytic software a plus.
      • Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations.
      • Effective communication and interpersonal skills at all levels of the organization.
      • Reacts positively to change, shifts gears comfortably and displays a solutions driven approach
      • Ability to work cross-functionally with strong collaboration skills as well as confidently and comfortably interact with all levels of management.
      • Proficient at project management including maintaining project plans, status updates, scheduling and facilitating meetings with both internal and external stakeholders.

        Additional Information

        At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work.

        Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more

        Equal Employment Opportunity

        FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

        Reasonable Accommodations

        FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.

Keywords: Fortune Brands, Cleveland , Senior User Researcher - Connected Products, Other , North Olmsted, Ohio

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