IT Support Specialist
Company: Mobility Works
Location: Richfield
Posted on: April 24, 2024
|
|
Job Description:
MobilityWorks--, serves the disabled community with wheelchair
accessible minivans, full-size vans with lifts, as well as
commercial fleet vehicles. Thousands of individuals and business
clients each year benefit from the products and services we
provide. Our mission is to provide wheelchair users with the
mobility, independence, and personal freedom they desire. Reach out
to see how you can join the team leading this effort! Benefits &
Perks of working at MobilityWorks: Competitive Salary + Commission
Structure Medical, Dental & Vision Insurance options. Flexible
Spending Account options. 7 paid holidays, Personal Time Off,
Social Responsibility Time. Employer Paid Benefits such as: Tuition
Reimbursement Program, Employee Assistance Program, Life and
Disability insurance. Employee Wellness Program. 401(k) Retirement
Plan options with generous company match. Future advancement
opportunities. An incredibly rewarding experience in a team
centered environment. The IT Support Specialist will provide
Level-1 support within the IT support system through accurate
troubleshooting and recording for hardware and software issues.
Competently and professionally fielding Level-1 support for
day-to-day technical inquiries from staff members. These may be
related to: Laptops/PCs Mobile phones or tablets Copiers/printers
Network equipment or connections Telephone handsets Cloud services
or line of business software Other related devices, accounts, and
services. Perform remote troubleshooting through established
diagnostic techniques and by asking pertinent questions. Handling
or assisting with other technical duties: Account provisioning and
deprovisioning. Provide supporting role for IT projects. Assist
with maintaining technical documentation. Assist with maintaining
and development of company knowledge base. Escalation of
unresolvable issues to Level 2 support specialists according to
protocol. Work within helpdesk system to thoroughly, professionally
and expediently report and document all activities. Availability
after standard business hours on an "on call" basis may be required
in some instances. Position Qualifications and Entrance
Requirements: 2-3 years of customer service experience. Basic
technical aptitude and critical thinking skills. Strong
organizational, communication and interpersonal skills. Ability to
strictly follow instructions and direction. 1+ year of technical
experience in helpdesk or technical customer support. Associates
Degree or higher, in a relevant field. Technical education -
classes, certifications, etc. Demonstrated ability to investigate
and identify hardware, network, or software issues and take steps
to resolve with limited supervision. Experience working in
ticketing systems to record issues, customer correspondence, and
methods used to resolve the situation to the customer's
satisfaction. Employment Type: Full Time
Keywords: Mobility Works, Cleveland , IT Support Specialist, Other , Richfield, Ohio
Click
here to apply!
|