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Care Coordinator (Dispatcher, Logistics)

Location: Cleveland
Posted on: April 3, 2024

Job Description:

Description:Faithful Companion Pet Cremation Services is searching for a part-time team member focused on logistics and crematory operations at our Twinsburg, Ohio facility. Experience in dispatching is preferred.The position entails: - Answering phone calls and providing excellent customer service to all stakeholders. - Performs opening and closing duties to ensure the safety of staff, equipment, and facilities. - Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis. - Conducts high-quality, respectful cremation services (training provided.) - Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics. - Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email. - Maintains attention to detail while serving multiple families, ensuring an error-free standard. - Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently. - Responds to customers and veterinary staff promptly and professionally, providing thorough support. - Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.Requirements: - Comfortable speaking to people with compassion and professionalism. - Valid Driver's License. - Possess a clean motor vehicle record. - Successfully pass a 4-panel drug test and background check. - Ability to lift at least 75lbs unaided. - A cell phone with the ability to call, text, and use a GPS application. - Detail-oriented customer service mindset with a commitment to delivering error-free services. - Flexibility with scheduling, evening and weekends are required and shifts will vary.Compensation details: 20-22 Hourly WagePIad0681a4420f-31181-33914767

Keywords: FAITHFUL COMPANION MEMORIALS INC, Cleveland , Care Coordinator (Dispatcher, Logistics), Other , Cleveland, Ohio

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