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Customer Service Representative

Company: WesternScott Fetzer
Location: Westlake
Posted on: April 3, 2024

Job Description:

Job Summary: The Customer Service Representative (CSR) will enter orders, respond to customer inquiries and customer complaints while projecting a professional image through phone and email interactions. Organizational Relationships:1. Reports To: Customer Service Manager2. Directs:NA3. Other: Interacts with customers and other departments within the companyEssential Duties, Responsibilities and Authorities Include the following. Other duties may be assigned. Essential duties and responsibilities of the successful applicant:

  • Provide technical support and solutions to designated products lines
  • Prepare pricing and delivery quotations
  • Process incoming orders
  • Make changes to customer orders as required
  • Respond to customer concerns
  • Process RGA's and credit memos
  • Communicate effectively verbally, and in writing
  • Coordinate with several areas of the business seeking to find a mutually beneficial solution QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge of:Outlook, Excel, Word, Salesforce and TEAMSSkills/Ability to:Effective management of time with strong critical thinking and analytical skills, excellent organizational skills with attention to detail. Knowledge of gas control technology is a plus. PId673f10bb48c-31181-33971399

Keywords: WesternScott Fetzer, Cleveland , Customer Service Representative, Other , Westlake, Ohio

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