Customer Care Specialist

Company: Medmutual
Location: Cleveland
Posted on: May 26, 2023

Job Description:

Job Description Customer Care Specialist - ( 2200014 ) **Description**We are hiring for our Brooklyn, OH and Rossford, OH offices! Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Medical Mutual is searching for Customer Service professionals that have a passion for helping members and providers. This position is temporarily remote until further notice. We offer starting wages between $18.00 - $20.00 per hour. The qualified candidate will resolve and respond to customer inquiries regarding the Company's health insurance products and services. Navigates systems and provides customer service in accordance with established quality expectations and service philosophy. Medical Mutual provides a paid, 9- month long, formal training program (next class scheduled to begin on March 14, 2022), with a promotion upon completion. Shift premium for scheduled work hours after 6pm on weekdays and Saturdays. **Responsibilities*** Participates in a phased classroom and on the job training program in order to learn and be able to apply knowledge and skills needed to perform job. Identifies and resolves potential processing concerns that may affect member. Communicates, in writing and/or telephone, findings, decisions, rationale for denial or approval and/or requests for additional information or follow-up on previous requests. * Responds to routine to moderately complex inquiries from customers through telephone, written correspondence, email and chat after successfully completing the established training requirements. **Qualifications****Qualifications** * Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience. Bachelor's degree preferred. * 2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or other related industry, preferably in a contact center. Experience in appeals and/or correspondence preferred. * Basic computer navigation and Microsoft Office skills. * Knowledge of standard customer service practices and principles. * Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.) * Basic knowledge of health insurance products and services preferred . Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all our employees. That's why we offer an exceptional package that includes: **A Great Place to Work:*** Top Workplace in Northeast Ohio year after year * On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes! * On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations * Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member * Business casual attire **Excellent Benefits and Compensation:*** Competitive compensation plans * Employee bonus program * 401(k) with company match at 4% and an additional company contribution * Excellent medical, dental, vision, and disability insurance **An Investment in You:*** Career development programs and classes * Mentoring and coaching to help you advance * Education reimbursement up to $5K per year **About Medical Mutual:**We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for more than 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you! *At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.* *Medical Mutual and its family of companies are considered a federal contractor. The federal government is requiring that all employees of its contractors be fully vaccinated. To be in compliance with this federal requirement, Medical Mutual requires COVID-19 vaccinations, or qualifying exemption documentation, for all employees. Proof of vaccination status is required at time of hire.* *We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.* **Primary Location**: US-OH-Brooklyn **Organization**: Customer Care

Keywords: Medmutual, Cleveland , Customer Care Specialist, Other , Cleveland, Ohio