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Mortgage Loan Officer - Akron Area

Company: Andover Bank
Location: Stow
Posted on: May 26, 2023

Job Description:

POSTION SUMMARYThe Mortgage Loan Officer provides exceptional customer service to customers and employees, following The Andover Bank Customer Service Standards. Possesses excellent communication skills to develop talent and grow brand recognition. Contributes to company profits and revenue by deepening client relationships through mortgage and other banking products.ESSENTIAL DUTIES AND RESPONSIBILITIESRegular attendance, (onsite and remote)Ability to work well with others in a team environment. Exhibits objectivity and openness to others' views.Provides accurate, prompt, efficient and exceptional customer service to both internal and external customers.Maintains knowledge of bank regulations, security and compliance responsibilities, confidentiality, products, policies, procedures and meets deadlines.Satisfactorily completes all training required for the position. Strives to continuously build knowledge and skillsDevelops external business with realtors, builders, and other customers of influence (COI) through sales calls, email campaigns, networking, social media, and other creative activities.Provide mortgage training and support to internal partners and retail branch employees.Interviews customers and requests specified information for loan application.Requests customers credit reports, background checks, reference checks, and other information pertinent to loan applicant's evaluation. Follows through and meets commitments and maintains confidentiality.Explains available loan products and programs to customers.Collects and explains all loan terms, costs, and rates to customers thoroughly. Collects all documents needed to make loan decisions, and conditions to allow for a final approval.Provides excellent communication and customer service to all parties during the mortgage process.Ensures loan agreements are complete and accurate according to policy. Assures timely loan closing and funding activities; Completes tasks on time or notifies appropriate person with an alternate plan.Be available for joint sales calls and events with bank partners.Promotes and cross-sells other products and services as appropriate to the customer's needs.Provides loan data to support marketing and sales promotion programs.Follows instructions, responds to management direction, meets productivity standards; Completes work in timely manner; Takes responsibility for own actions. Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.Sales - Accountable for their own production.Products - Consumer product fluency is expected, particularly with all types of loans.Goals - Achieving sales targets and conducting regular sales/referral coaching.Service Organizations and Community functions - Expected to be actively involved in service organizations and local communities. Connections to our communities are critical to our success.Other duties may be assigned..QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree (B. A.) from four-year college or university or related experience or equivalent combination of education and experience.Language SkillsAbility to read and interpret documents such as regulations, procedure and policy manuals, and operating instructions. Ability to clearly write routine reports and correspondence. Speaks clearly and persuasively in positive or negative situations effectively before groups of customers or employees and responds well to questions. Demonstrates group presentation skills; Participates in meetings. Reacts well under pressure.Mathematical SkillsPresents numerical data effectively. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning AbilityUses intuition and experience to complement data. Ability to solve practical problems in a timely manner and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to carry out detailed written or oral instructions. Must exercise independent judgement and discretion. Gathers and analyzes information skillfully.Computer SkillsTo perform this job successfully, an individual should have knowledge of Microsoft Excel Spreadsheet software and Microsoft Word Processing software. Must be able to learn other related software programs.Certificates, Licenses, Valid Driver's License Registrations: NMLSOther Skills and Abilities:Other Qualifications: Must be able to work independently. Strong organizational, analytical and communication skills.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Keywords: Andover Bank, Cleveland , Mortgage Loan Officer - Akron Area, Other , Stow, Ohio

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