Total Loss Adjuster - Auto (Remote or Hybrid)

Company: The General
Location: Cleveland
Posted on: March 19, 2023

Job Description:

We're looking for the best talent to help The General to bring quality insurance to people who need it the most.Compensation may vary based on the job level and your geographic work locationCompensation Minimum:$44,600 AnnualCompensation Maximum:$66,900 AnnualJob Description and Responsibilities:Essential Functions

• Evaluate and negotiate first and third party total loss automobile claims within the established settlement authority.
• Negotiate total loss claims, including storage and other advance fees with customers while maintaining highest standards of customer service.
• Open, close and adjust reserves in accordance with company practices designed to ensure reserve adequacy and recommend special reserves where necessary.
• Establish and authorize reserves and claims payments within the delegated authority.
• Serve as technical expert for approved third party valuation company.
• Maintain accurate and timely file diary, manage phone and mail to stay abreast of claims settlement activities assuring timely disposition.
• Maintain strong working relationships with outside vendors including body shops, salvage vendors, independent appraisal companies, and lienholders in order to achieve consistent business results.
• Other duties as assigned.Education and Experience
  • High School Diploma / GED required; College degree preferred
  • 2 + years of claim experience preferably in the physical damage area
    Knowledge, Skills and Abilities (KSAs)
    • Ability to understand vehicle construction, vehicle anatomy, interpret market value trends and be fluent in salvage values as it relates to total loss settlements.
    • Possess ability to communicate complex concepts clearly, both verbally and in writing, to the customer with a focus on providing exceptional service experiences.
    • Proficient PC and Windows skills.
    • Position requires the ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages.% Of Time Spent Traveling
      • 0 - 25%When you work at The General you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.Stay connected: Join Our Enterprise Talent Community!

Keywords: The General, Cleveland , Total Loss Adjuster - Auto (Remote or Hybrid), Other , Cleveland, Ohio