Company: Taco Bell
Posted on: January 27, 2023
'You are applying for work with a franchisee of Taco Bell, not
Taco Bell Corp. or any of its affiliates. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
Taco Bell hourly management is a management position that supports
other management levels by running great shifts and teams
self-sufficiently. Shift managers must take ownership and
responsibility to solve problems while being willing to provide
help and guidance to others. Shift managers should have strong
leadership qualities and organizational skills with a confident,
professional manner, and have the ability to give clear concise
instructions, exhibit good time management skills and good
problem-solving and decision-making skills.
Responsibilities and Accountabilities
Ensuring Consistent Customer Satisfaction
Execute the MIC (Manager-In-Charge) Success Routine and ensure
responsibilities under People, Customers and Service are
Ensure all Team Members complete their Shift Excellence tasks for
their assigned position(s).
Ensure that all employees present a neat clean appearance and
correctly wear the company uniform as well as ensure the basic
tasks are being completed in a timely and accurate manner.
Personally demonstrate the Customer needs are the highest priority.
Resolve customer complaints quickly while maintaining positive
Greets customers with a smile, is polite and pleasant when speaking
Ensure all food safety, quality and accuracy of orders while
Works with management and fellow employees. Cooperation with peers
- work with fellow employees as part of a team, helps others when
they need a hand. Take action without being told, goes beyond what
is simply required and maintains a high activity level.
Demonstrates a positive and enthusiastic attitude with
Understands posted work schedule and reports to work as scheduled,
on time, in uniform and ready to begin tasks. If unable to work,
must provide appropriate notice and follow all Charter Foods
policies and regulations.
Understands and uses approved time keeping system, including
accurately recording all hours worked.
Provide regular feedback to the RGM and other management staff on
the performance of Team Members. Actively participates in the
training of Team Members as well.
Provide ongoing constructive and complimentary feedback to Team
Handle conflicts constructively and works other management to
Act Like an Owner
Assist Profit and Loss management by following cash
control/security procedures, maintaining inventory and managing
Oversee proper product preparation, rotation, portioning, cooking,
and holding times.
Assist other management with facility maintenance and ensure health
and safety standards are followed at all times. Perform other
duties as required by management.
Charter Foods has a strong preference for internal promote from
Hourly Champion position. Candidates being at least 18 years of age
with reliable transportation is preferred. Basic business math is
also required along the ability to stock shelves and coolers,
oversee and manage subordinate employees and provide direction,
able to sweep and mop floors, dust shelves and lift and carry out
trash containers and place in an outside bin. Management must also
be able to clean the parking lot and grounds surrounding the
restaurant, and be able to stand and walk for extended periods of
time, lift up to 50 lbs, and be able to stoop.
Shift Managers are eligible for company paid Basic Life Insurance,
Short/Long Term Disability and Additional Life as a payroll
deduction. Shift Managers also accumulate vacation as long as the
manager hours average 30+ hours for a year while acting as Shift
manager. This list of job duties and responsibilities is not all
inclusive. Employees typically average 30+ hours a week, but hours
may vary depending on the operational needs of the business. The
company and/or Upper Management may change or add to these job
duties and responsibilities at any time with or without prior
Keywords: Taco Bell, Cleveland , Shift Lead, Other , Middlefield, Ohio
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