Parts Counter

Company: Rudd Equipment Company
Location: Cleveland
Posted on: January 27, 2023

Job Description:

SummaryUnder general supervision, the Parts Counter will help customers solve parts problems in person or by telephone, identify proper parts numbers, check availability, recommend and sell parts as a service and as requested by customer. This position will complete parts order forms, enter related information into the Data Processing system with the understanding that service and satisfaction are top priority. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers and determine needs
• Edit customers' orders
• Expedite backorders with branches and manufacturers
• Advise customers of order status at all times
• Assist warehouse and shop parts as required
• Maintain parts counter library
• Participate in factory training
• Assist clerk with reconciling purchase order number to invoices
• Display working knowledge of authorized password options
• Contribute at monthly parts meetings
• Perform all other duties as assigned MINIMUM QUALIFICATIONS:Ability to prioritize work day to meet customers' needsPossess excellent organization skillsAbility to help other areas and be a team player to contribute to the overall goalMust pass a pre-employment drug screen, physical and background check EDUCATION and/or EXPERIENCE:H.S. Diploma or equivalent requiredPrevious experience working with vehicles or heavy equipment desiredFamiliar with parts terminology Previous automotive/heavy equipment background a plusAutomotive, parts and/or equipment knowledge a plusKnowledge of cataloging and/or inventory management systems desired Successfully completed warehouse and shop parts training or possesses the equivalent experience COMMUNICATION SKILLS:Ability to read and follow written instructionsStrong verbal communication skillsCustomer Service oriented COMPUTER SKILLS:Basic computer and data entry skills required REASONING ABILITY:Ability to establish credibility quickly. Must be decisive and able to recognize and support the organization's goals and priorities. PHYSICAL DEMANDS: While performing the duties of this position the employee may be required to lift/carry materials weighing up to 20 pounds frequently and 21-50 pounds occasionally. This position requires the ability to demonstrate full range of motion for bending, pulling, reaching, stooping and climbing frequently. In addition, this position requires the use and operation of a fork lift as needed to pick and pack parts *See Attached Physical Demands/Work Environment Worksheet for specific details of position physical demand requirements. This position will utilize the computer screen, keyboard, and telephone. POSITION TYPE AND EXPECTED HOURS OF WORK:This position is classified as full-time, hourly non-exempt.Normal Days of Work are Monday through Friday, 8:00 am through 5:30 pm (Hours may vary depending on business needs or by branch location) Must be flexible and available to work overtime as necessary OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the personnel for this position. Duties, responsibilities and activities may change at any time. EEO/AAP STATEMENT:Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans. PI202137736

Keywords: Rudd Equipment Company, Cleveland , Parts Counter, Other , Cleveland, Ohio