Customer Resolution Associate - Market Delivery
Posted on: January 27, 2023
Shift: 4-day work week. 10-hour shifts. 2 consecutive days
This role is in-person and does require full availability Sunday
Starting Pay: $18.20 an hour
Market Delivery Associates (MDAs) are responsible for utilizing our
Home Delivery processes to solve inquiries/issues and maintain
customer satisfaction. MDAs process orders and fulfill customer
needs to ensure customer satisfaction. Additional job
responsibilities include the following: Customer service Home
Delivery process execution Multitasking Problem solving Documenting
using MS Office and other systems Listening and resolving conflicts
and concerns Processing customer orders and adjustments Escalated
customer concern resolution Working alerts and queues Inputting
customer claims into the claim portal system
Responsible to support delivery operations from internal and
Communication with customers to obtain feedback for improving
customer in home delivery experiences, assist in problem solving in
creating brand loyalty and lasting customer relationships.
Ability to deliver business results and handle multiple tasks in a
past paced environment.
Knowledge of Home Delivery XDT operations.
Market Delivery Associate will be assigned daily tasks such as
working alerts and queues, process customer order changes and
utilize multiple order management systems.
Customer management responsibilities included customer escalated
issues and Executive Care opportunities to provide immediate
resolutions and solutions.
Interactions with 3PL service providers, Lowes Supply Chain
functional teams, Lowes distribution nodes (BDC, RDC, etc.) and
Effective problem solving, change adoption, team orientation and
Builds and maintains business relationships with Retail and Lowes
Possess good oral, written skills and knowledgeable utilizing
Microsoft office applications.
Maintains continuous dialogue with 3PL vendor partner(s) to address
and resolve claims and complaints received involving In Home
Customer Delivery experience.
Work cases as assigned through case management system to ensure all
customer issues can be resolved. Escalate issues appropriately to
management as needed.
Teamwork works cooperatively with others to accomplish of joint
tasks and common delivery objectives. Contributes to positive
environment, fosters collaboration and tangible contribution.
High school diploma or equivalent
1 year of directly related experience
Bilingual, Military, and Veteran applicants are encouraged to
apply. For individuals with disabilities who would like to request
an accommodation, email Lowes is an equal opportunity affirmative
action employer and administers all personnel practices without
regard to race, color, religion, sex, age, national origin,
disability, sexual orientation, gender identity or expression,
marital status, veteran status, genetics or any other category
protected under applicable law. * Benefits offerings change each
year and eligibility varies. For the most up-to-date breakdown of
whats available to you, visit MyLowesBenefits.com. Lowes adheres to
CDC cleanliness and social distancing guidelines. Learn more at:
EEO StatementLowes is an equal opportunity employer and administers
all personnel practices without regard to race, color, religious
creed, sex, gender, age, ancestry, national origin, mental or
physical disability or medical condition, sexual orientation,
gender identity or expression, marital status, military or veteran
status, genetic information, or any other category protected under
federal, state, or local law.
Keywords: Lowe's, Cleveland , Customer Resolution Associate - Market Delivery, Other , Twinsburg, Ohio
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