Customer Experience Representative- Cleveland Hopkins Airport
Company: Enterprise Holdings
Posted on: January 27, 2023
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly
expanding and growing. At National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
National and Alamo has an exciting opportunity for a **Customer
Experience Representative** (CXR) at the **Cleveland Hopkins
Airport** ( **19601 MAPLEWOOD AVE. CLEVELAND, OH 44135** ). The
Customer Service Representative provides superior, friendly, and
efficient transactions and offering company approved services and
products to provide a positive experience for all customers. This
position also facilitates the rental process through verification
and documentation of all necessary driver information to provide
for an efficient and timely rental and return experience.
Pay for this position is: $ **18.27** / hour
Hours for these positions are:
**Monday: 1:30pm - 10:00pm**
**Tuesday: 1:30pm - 10:00pm**
**Friday: 1:30pm - 10:00pm**
**Saturday: 1:30pm - 10:00pm**
**Sunday: 1:30pm - 10:00pm**
**Monday: 5:00pm - 2:00am**
**Tuesday: 5:00pm - 2:00am**
**Wednesday: 5:00pm - 2:00am**
**Thursday: 5:00pm - 2:00am**
**Friday: 5:00pm - 2:00am**
+ Meet and greet customers in a professional, friendly, and timely
+ Provide superior, efficient customer service by understanding and
communicating rental terms and conditions, vehicle features and
other services which includes offering optional protection
products, upgrades, fuel options and other additional equipment
+ Offer additional customer assistance by offering directions,
maps, local area information, and appropriate service
+ Answer incoming calls for reservations, rate quotes, general
questions, provide information and resolution for customers, other
branches, and other vendors
+ Place outgoing calls for callback management, and miscellaneous
calls as assigned
+ Assist to assess condition of rental upon return
+ Notify Management of any known customer problems
+ Notify Management of any known vehicle problems and any required
+ Continuously build knowledge and skills, pursue on the job
training and development opportunities and any company sponsored
_Equal Opportunity Employer/Disability/Veterans_
+ Must be at least 18 years old
+ High School Diploma or G.E.D. required
+ Must have a minimum of 1 year of customer service experience
+ Must have a valid driver's license with no more than 2 moving
violations and/or at-fault accidents on driving record within the
past 3 years, and no drug or alcohol related convictions on driving
record within the past 5 years (DUI/DWI).
+ Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
+ Apart from religious observation, must be able to work the
+ Sunday: 3:30p.m. - 12:00 a.m., Monday: 3:30p.m.-12:00a.m.,
Thursday: 3:30p.m.-12:00a.m., Friday: 3:30p.m.-12:00a.m., Saturday
3:30p.m - 12:00a.m.
+ Sunday: 1:30p.m.-10:00p.m., Monday: 1:30p.m.-10:00p.m., Tuesday:
1:30p.m.-10:00p.m., Friday: 1:30p.m. - 10:00p.m., Saturday:
1:30p.m. - 10:00p.m.
+ Monday: 5:00p.m. - 2:00a.m., Tuesday: 5:00p.m. - 2:00a.m.,
Wednesday: 5:00p.m - 2:00a.m., Thursday: 5:00p.m. - 2:00a.m.,
Friday: 5:00p.m. - 2:00a.m.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and
National Car Rental seeks and values people of all backgrounds
because every employee, customer and business partner is important.
Enterprise Holdings is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, national origin,
sexual orientation, gender identity or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: Enterprise Holdings, Cleveland , Customer Experience Representative- Cleveland Hopkins Airport, Other , Cleveland, Ohio
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