IT Operations Lead

Company: Rockwell Automation
Location: Westlake
Posted on: January 26, 2023

Job Description:

Job DescriptionSensia is looking for a motivated self-starter to take on the role of IT Line of Service (LOS) Lead within our Business Operations team. - This role is expected be the single point of contact for a specified Line of Service for Sensia IT and to work with the IT service provider to ensure that a high level of service and issue resolution is provided. The role will also be the nominated regional or business IT partner to work with the Sensia business to support the definition of requirements for changes to IT services. The role is expected to develop relationships with both business partners and their respective parent company IT teams to ensure that the Sensia IT needs are met in an efficient and cost effective way.Key Responsibilities

• Have a clear understanding of company business goals and constraints.
• Manage their Line of Service (LOS) for Sensia globally.
• Be the business partner for a nominated function or region.
• Provide operational support for Sensia.
• Ensure accurate records are kept with regards to their Line of Service (e.g. asset register, configuration settings, core support contacts, etc.
• Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
• Challenge any standards they feel inappropriate for Sensia with valid business cases and alternative approaches.
• Strive for operational excellence in their selected Line of Service and develop operational processes that deliver the expected service.
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies and standards
• Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)
• Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies.
• Lead any business request process relevant to their Line of Service.
• Troubleshoot and escalate as necessary to the extent of the access available.
• Provide support for offsite or after-hours meetings or events as necessary.
• Facilitate and liaise with other teams and Peers to support activities and solve problems
• Management and ownership of IT based projects as required
• Apply process improvements to facilitate improved outcomes.
• Bring industry best-practices and new thinking to the team.
• Ability to clearly communicate needs within the team, business and leadership.
• Network and partner with parent company IT and/or IT vendors.
• Provide early and clear escalation of all issues when encountered.
• Provide backup support to onsite IT.
• Excellent analytical skills & attention to detail.Qualifications and Experience
  • Bachelor's Degree in a related field or equivalent military or working experience.
  • Proficient in Microsoft Office tools.
  • Ability to work within the Central US time zone with flexibility to meet outside of these hours if required.
  • Ability to travel globally if required on exception basis.
  • Superior technical knowledge, within the selected Line of Service
  • Experience working collaboratively with suppliers and third-party vendors
  • Ability to quickly analyze a situation and react appropriately and effectively
  • Effective prioritization skills
  • Excellent interpersonal, verbal, and written communication skills
  • Technical credibility and independent judgment and decision-making experience on desktop matters
  • Good problem-solving and analytical skills, able to determine the impact of desktop issues quickly
  • Sound decision-making skills under pressure
  • Able to contribute to strategic debates, helping to identify and address future opportunities and challenges
  • Ability to adapt quickly to new technologies and changing business requirements
  • Intellectual curiosity and the ability to question thought partners across functional areas
  • Enthusiasm and desire to be hands on.
  • Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct
  • Desire for continuous professional development
  • Mentoring and coaching of peers and willingness to share knowledge.
  • A focus on Process improvement and customer satisfaction

Keywords: Rockwell Automation, Cleveland , IT Operations Lead, Other , Westlake, Ohio