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Department Lead (Westlake Location)

Company: E&H Ace Hardware Group
Location: Westlake
Posted on: November 26, 2022

Job Description:

Sales Related:

Assist customers in selecting equipment for purchase
Respond to all customer inquiries for sales and rentals: in person, phone, email, etc.
Accurately complete sales transactions for both sales and rentals
Follow company credit policy for all sales
Maintain sales floor - including signage, prices, point of service material and arrangement of equipment and stock displays
Maintain a high level of knowledge on products carried
Maintain a high level of product knowledge relevant to the buying habits of the dealership clientele and local area
Assist Sales Manager in updating sales, marketing and promotional information
Assist Sales Manager in selecting appropriate vendors and lines of equipment for both sale and rental
Assist Sales Manager in developing guidelines for working with customers to ensure maximum customer satisfaction
Assist Sales Manager in establishing a pricing policy that balances volume, customer loyalty, and the cost of doing business
Perform all duties in an independent manner with minimum supervision
Recognize and perform duties which need to be performed although not directly assigned

Department Related:

Exercising sound and ethical business practices
If possible resolve all customer complaints with the goal of reducing company expense and maintaining customer satisfaction
Ensure safe work practices are followed
Demonstrate good judgment in investigating problems
Demonstrate ability to tactfully handle difficult situations
Train OPE Service Desk Associates

Skills & Knowledge:

Ability to understand customer requirements and use knowledge of products to recommend equipment that meets customers needs.
Physical ability to stand continually, sit, crouch, bend reach, walk, climb, and maneuver well.
Able to multitask.
Able to work under pressure.
Good customer service skills.


Must be able to pass a post-job offer drug screen & physical
This position requires that the applicant have a satisfactory background check prior to accepting the position


High School diploma or GED required. College degree preferred.


3-5 years of sales experience.
Power equipment experience also appreciated.


Keywords: E&H Ace Hardware Group, Cleveland , Department Lead (Westlake Location), Other , Westlake, Ohio

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