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Customer Service Specialist

Company: Ohio Concrete Resurfacing, Inc (Nature Stone)
Location: Bedford
Posted on: November 26, 2022

Job Description:

*NATURE STONE -, *the leader in the Stone & Epoxy flooring industry, is undergoing an extreme growth phase and is looking for an outstanding individual to work in Bedford, corporate office.

We are currently searching for a *Customer Service Specialist*to join our team. *This is an in-office role, no remote or hybrid options*.

The primary responsibilities of this position would be to set qualified appointments from inbound callers and also to provide effective customer service to consumers by utilizing excellent communication skills and in-depth knowledge of company products and policies. You will be required to accurately enter data into our system.

*DUTIES AND RESPONSIBILITIES: *

- Accurate data entry - strong attention to detail.

- Handling inbound calls to schedule in home consultations for our sales team. Accurately schedule service and sales appointments.

- Calling customers to confirm appointments Following up with online leads.

- Processing lead information from the in-field sales representatives. Interact with customers in a friendly and polite manner.

- Professionally and accurately handle questions from customers and ensure that any outstanding issues are resolved both promptly and thoroughly.

- Willingness to work a flexible schedule included Saturdays.

- Additional responsibilities to meet the needs of the business.

*KNOWLEDGE AND SKILLS REQUIRED: *

- 2+ years of experience in a similar customer service role handling inbound customer calls strongly preferred.

- Ability to enter data accurately and timely, resulted focused.

- Experience in home improvement products sales and/or direct response marketing is greatly preferred, but not a requirement.

- Ability to communicate clearly and professionally and to handle customer complaints as needed.

- Experience with CRM programs.

- Work well in a fast-paced environment.

This is a *Full-Time *position with benefits. Office hours are 36-40 per week, overtime as needed including Saturdays during our peek season.

_*Only candidates of interest will be contacted.*_

*Nature Stone is an Equal Opportunity Employer.*

*Nature Stone does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Bedford, OH 44146: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Ohio Concrete Resurfacing, Inc (Nature Stone), Cleveland , Customer Service Specialist, Other , Bedford, Ohio

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