Customer Service Specialist
Company: Ohio Concrete Resurfacing, Inc (Nature Stone)
Posted on: November 26, 2022
*NATURE STONE -, *the leader in the Stone & Epoxy flooring
industry, is undergoing an extreme growth phase and is looking for
an outstanding individual to work in Bedford, corporate office.
We are currently searching for a *Customer Service Specialist*to
join our team. *This is an in-office role, no remote or hybrid
The primary responsibilities of this position would be to set
qualified appointments from inbound callers and also to provide
effective customer service to consumers by utilizing excellent
communication skills and in-depth knowledge of company products and
policies. You will be required to accurately enter data into our
*DUTIES AND RESPONSIBILITIES: *
- Accurate data entry - strong attention to detail.
- Handling inbound calls to schedule in home consultations for our
sales team. Accurately schedule service and sales appointments.
- Calling customers to confirm appointments Following up with
- Processing lead information from the in-field sales
representatives. Interact with customers in a friendly and polite
- Professionally and accurately handle questions from customers and
ensure that any outstanding issues are resolved both promptly and
- Willingness to work a flexible schedule included Saturdays.
- Additional responsibilities to meet the needs of the
*KNOWLEDGE AND SKILLS REQUIRED: *
- 2+ years of experience in a similar customer service role
handling inbound customer calls strongly preferred.
- Ability to enter data accurately and timely, resulted
- Experience in home improvement products sales and/or direct
response marketing is greatly preferred, but not a requirement.
- Ability to communicate clearly and professionally and to handle
customer complaints as needed.
- Experience with CRM programs.
- Work well in a fast-paced environment.
This is a *Full-Time *position with benefits. Office hours are
36-40 per week, overtime as needed including Saturdays during our
_*Only candidates of interest will be contacted.*_
*Nature Stone is an Equal Opportunity Employer.*
*Nature Stone does not discriminate on the basis of race, ancestry,
national origin, color, religion, gender, age, marital status,
sexual orientation, disability, veteran status, or any other
protected classification under the law.*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Bedford, OH 44146: Reliably commute or planning to relocate
before starting work (Required)
Work Location: One location%58047475%
Keywords: Ohio Concrete Resurfacing, Inc (Nature Stone), Cleveland , Customer Service Specialist, Other , Bedford, Ohio
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