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Department Lead (Westlake Location)

Company: E&H Ace Hardware Group
Location: Westlake
Posted on: November 26, 2022

Job Description:

Sales Related:

  • Assist customers in selecting equipment for purchase
  • Respond to all customer inquiries for sales and rentals: in person, phone, email, etc.
  • Accurately complete sales transactions for both sales and rentals
  • Follow company credit policy for all sales
  • Maintain sales floor - including signage, prices, point of service material and arrangement of equipment and stock displays
  • Maintain a high level of knowledge on products carried
  • Maintain a high level of product knowledge relevant to the buying habits of the dealership clientele and local area
  • Assist Sales Manager in updating sales, marketing and promotional information
  • Assist Sales Manager in selecting appropriate vendors and lines of equipment for both sale and rental
  • Assist Sales Manager in developing guidelines for working with customers to ensure maximum customer satisfaction
  • Assist Sales Manager in establishing a pricing policy that balances volume, customer loyalty, and the cost of doing business
  • Perform all duties in an independent manner with minimum supervision
  • Recognize and perform duties which need to be performed although not directly assigned

    Department Related:

    • Exercising sound and ethical business practices
    • If possible resolve all customer complaints with the goal of reducing company expense and maintaining customer satisfaction
    • Ensure safe work practices are followed
    • Demonstrate good judgment in investigating problems
    • Demonstrate ability to tactfully handle difficult situations
    • Train OPE Service Desk Associates

      Skills & Knowledge:

      • Ability to understand customer requirements and use knowledge of products to recommend equipment that meets customers needs.
      • Physical ability to stand continually, sit, crouch, bend reach, walk, climb, and maneuver well.
      • Able to multitask.
      • Able to work under pressure.
      • Good customer service skills.


        • Must be able to pass a post-job offer drug screen & physical
        • This position requires that the applicant have a satisfactory background check prior to accepting the position


          • High School diploma or GED required. College degree preferred.


            • 3-5 years of sales experience.
            • Power equipment experience also appreciated.


Keywords: E&H Ace Hardware Group, Cleveland , Department Lead (Westlake Location), Other , Westlake, Ohio

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