Mortgage Lending Servicer
Company: Cardinal Credit Union Inc
Posted on: August 7, 2022
Cardinal Credit Union was selected by The Cleveland Plain Dealer
as a Top Work Places and one of the Best Workplaces in Ohio.
Cardinal strives to create a culture supporting ideas and
innovation, and offers various opportunities for both personal
growth and professional development.
our Mortgage Lending Servicer is responsible for providing mortgage
servicing support. Duties include, but are not limited to:
performing administrative tasks to support the Mortgage Lending
Team, assisting members with mortgage questions, loan research,
processing mortgage payments and payoffs, preparing mortgage
releases, disbursing real estate taxes and insurance, completing
escrow analysis, HMDA processing, accounts payable/receivable.
Monitor and track borrowers' evidence of insurance to ensure
compliance with loan document requirements. Serves as a back-up to
other functions, or projects, within the Mortgage Lending
Department. Provides general Credit Union information and actively
participates in Cardinal's Superior Sales & Service Program.
Major Duties and Responsibilities :
Responsible for Fannie Mae full servicing, uploading documents, and
reports for servicing related items. Reviews daily balancing for
proper and accurate daily postings. Processes payments from tellers
including loan payoffs and adjustments and processes mail payments.
Reconciles closed loans and resolves errors including incorrect
payments, escrows, secondary marketing, and closing mistakes.
Researches and resolves funding errors. Prepares miscellaneous
correspondence and records.
Our Mortgage Lending Servicer assumes responsibility for
establishing and maintaining professional business relationships
with members and mortgage professionals. Resolves (or refers)
requests and problems promptly and courteously. Answers member loan
questions regarding applications in the process of approval,
payments, balances, and insurance requirements. Keeps members and
realtors properly informed of Credit Union policies and procedures.
Notifies members of additional information required. Maintains and
conveys the Credit Union's professional reputation.
Assumes responsibility for establishing and maintaining effective
coordination and communication with Credit Union personnel and with
management. Assists and supports Mortgage Loan personnel as needed.
Completes reports and records promptly and accurately. Attends
meetings as required. Keeps management informed of area activities
and of any significant problems.
Assumes responsibility for related duties as required or assigned.
Performs miscellaneous clerical functions as needed. Keeps work
area clean, secure, and well maintained. Replaces absent Mortgage
Loan personnel as required. Actively participates in Cardinal's
Superior Sales & Service Program. Meets MR Goals.
To produce loan documents, reports, and new accounts in a timely
fashion, with zero errors.
To assist Mortgage Lending associates in organizing and completing
mortgage files within the prescribed time frame to close loan.
To maintain a professional, courteous, and friendly atmosphere for
members and co-workers.
To maintain working knowledge of all mortgage products and rates,
both within the credit union and from the industry overall.
To return all call within 24 hours of receipt.
To provide informed, accurate professional service to members and
Credit Union associates.
- Medical, prescription, dental, vision
- Life and long term disability Insurance, employer paid
- Generous 401(k) plan
- Paid time off and holidays
- Loan discounts
- Tuition reimbursement to help foster career development.
- Considerable and substantive internal training on a myriad of
banking subjects, member service, professionalism, and best
Cardinal Credit Union is an Equal Opportunity and Affirmative
Action Employer committed to engaging a diverse workforce and
sustaining an inclusive culture. All qualified applicants will
receive consideration for employment.
We are a non-smoking work environment.
Knowledge and Skills :
Experience: Six months to two years of similar or related
experience. Previous Fannie Mae Servicing preferred.
Education: A high school education some college preferred.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential
elements of the job. Work involves personal contact with others
inside and/or outside the organization, generally regarding routine
matters for purposes of giving or obtaining information which may
require some discussion.
Keywords: Cardinal Credit Union Inc, Cleveland , Mortgage Lending Servicer, Other , Cleveland, Ohio
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