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Economic Assistance Specialist

Company: Community Action Wayne Medina
Location: Wooster
Posted on: August 7, 2022

Job Description:

Economic Assistance Specialist - Wooster We strengthen the community through collaborations and services by promoting self-sufficiency, household stability and family and childhood education. From early childhood education to home repair, CAW/M provides an environment of friendly customer service. JOB SUMMARY: The Economic Assistance Specialist assists in carrying out the mission of providing comprehensive energy assistance counseling and economic assistance services for individuals and/or families. Responsible for determining eligibility of customers based on guidelines of the programs and providing appropriate assistance. ESSENTIAL FUNCTIONS OF THE POSITION: 1) Conducts customer interviews to identify customer needs. 2) Understands program eligibility guidelines in order to process applications or make appropriate referrals. 3) Determines eligibility requirements using the state program approved methods; this could include verifying income sources and calculating income. 4) Accurately enters customer's program required information in computerized database and files. 5) Processes applications for clients requesting assistance from the Home Energy Assistance Program, Percentage of Income Payment Plan program, Summer and Winter Crisis programs, the Community Service Block Grant program and other available economic assistance programs. 6) Completes client energy and economic assistance applications through client meetings, phone contact, or mail requests. 7) Works with vendors in providing and administering all programs. 8) Frequently interacts with clients, vendors, or other social service agency staff to exchange detailed and/or technical information. 9) Keeps immediate supervisor informed of all problems, unusual or extraordinary matters of significance, so prompt corrective action can be taken where appropriate. 10) Communicates courteously and professionally and maintains working relationships with others in carrying out job functions. 11) Resolves customer inquiries and concerns with timely callbacks. 12) Promotes program events as needed. 13) Provides referral information for staff and clients. 14) Enters program and customer intake data into computerized data tracking system. 15) Maintains and updates program and customer files as needed. 16) Maintains all records, customer confidentiality, and data privacy according to agency and program guidelines. 17) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions of position. OTHER DUTIES AND RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO): --- Be knowledgeable of all agency programming and community resources; collaborate with staff and external sources for the coordination of services. --- Supports outreach sites and events. --- Conducts scheduled appointments. --- Ability to function independently and as a team player in a fast-paced environment. --- Ability to navigate programs including Microsoft Office, Adobe Acrobat and the State of Ohio's Community Energy Assistance Network. --- Provides back up coverage for reception when needed. --- Demonstrates regular and predictable attendance. --- Other administrative duties as assigned. MINIMUM ACCEPTABLE CHARACTERISTICS: (*Indicates developed after employment) Demonstrate compassion and an ability to work with low income persons from diverse populations and be able to work in a fast-paced, multi-task environment. Knowledge of: program standards, agency policies and procedures, agency mission and goals, community resources, data entry and invoicing guidelines, customer service standards, time management, scheduling, customer interviewing techniques, training, and team building relationships. Skill in: Ability to work with a variety of people and across diverse cultures. Ability to: consistently provide responsive customer service; create a positive awareness of CAW/M programs; organize files; calculate income correctly; correlate files with appropriate invoices and billing cycles; communicate effectively both orally and written, on the phone and in person, one on one and in groups; document accurately; interpret instructions and relay information; develop and maintain effective working relationships; problem solve; prioritize department needs; meet deadlines; resolve complaints in an emotionally mature professional manner; express beliefs and needs in a positive way; perform well in a team; respond to changes in program need in a timely manner; train or instruct others; handle inquiries from grant officials, board members, and the general public; travel to work sites and other locations; travel overnight MINIMUM QUALIFICATIONS: --- High school diploma or GED --- One year of experience in social work, customer service and data entry, or a related field LICENSURE OR CERTIFICATION REQUIREMENTS: --- Must possess a valid State of Ohio driver's license and remain insurable in accordance with the Agency's vehicle insurance policy. EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive: Personal computer, printers, fax machine, telephone, copier, and other standard business office equipment. INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.), potentially emotionally distraught individuals and has exposure to possible injury due to unclean or unsanitary conditions. Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work. POSITIONS DIRECTLY SUPERVISED: none In addition to a rewarding career in the non-profit sector, you will be eligible for benefits like:

  • Achieving Work / Life Balance through our four day work week.
  • Being eligible for the Federal Student Loan Forgiveness Program.
  • Employee Assistance Program (Stress Management, Financial Manage & Counseling) & Wellness Program
  • Paid Holidays
  • Paid Breaks (Spring & Winter) for those working inside the classroom
  • Paid Vacation for those working outside of the classroom.
  • Medical, Dental, and Vision benefits
  • 403B - Matches 100% up to 3% and an annual contribution of 3%.
  • Paid Group Life Insurance
  • Paid Long Term Disability
  • Additional Supplemental Benefits available to purchase to suit your individual needs such as: Short Term Disability, Accidental Injury, Life Insurance, Critical Illness and Cancer Coverage. CAW/M provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex (including without limitation sexual orientation and gender identity or expression), national origin, ancestry, pregnancy, disability, genetics, military status, protected veteran status, or any other characteristic protected by applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Requirements:

Keywords: Community Action Wayne Medina, Cleveland , Economic Assistance Specialist, Other , Wooster, Ohio

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