Remote Operations Specialist - Tier 3

Company: Staffing Solutions Enterprises
Location: Cleveland
Posted on: June 25, 2022

Job Description:

Remote Operations Specialist Tier 3
Are you excited by the thought of working smarter not harder? Do you believe the right technologies really can make life easier? Do you find great personal satisfaction by investing yourself in the success of others?
Our client, World Synergy has created an amazing culture. One that fosters growth in you. They are adding a key member to their Technology Team. You should enjoy working with all levels of customers and team members. You should have an appetite for learning independently and a love of business technologies. You will always look for ways to improve processes and save money for customers. If you do not consider yourself a Professional are someone who does not want to grow and learn, then please do not apply. If you are someone who is excited about the changes that take place across the landscape of Technology and want to be a part of growth than this might be your home.
Responsibilities:

• Provide end users a predictable, caring connection point for support requests
• Responsible to understand, qualify and document incoming support requests
• Manage expectations of end users by clearly communicating "next steps" throughout troubleshooting
• Provide Tier 3 support to end users for daily, reactive support requests
• Troubleshoot server issues including but not limited to Microsoft Exchange, SQL, Active Directory and IIS
• Troubleshoot basic networking issues including but not limited to firewalls, switches and printers
• Clearly document support activity and escalate as needed to next Tier support
• Responsible to clearly communicate status of escalated requests to next Tier support
• Responsible to maintain internal Knowledge Bases to efficiently resolve recurring requests
• Continually seek ways to improve processes in order to give users world-class support
  Required Technology Experience:
  • O365
  • Understand how to qualify a problem
  • Basic Business Application installs
  • PC speed improvements
  • Server applications
  • Networking equipment
  • VMWare or equivalent
  • Firewall experience
  • Loves to talk to people and help folks in need
  • Excited to grow your career
    Required experience:
    • Information Technology: 4 years
      Company Description
      World Synergy is a leading strategic eBusiness services firm in Cleveland, Ohio. For over 25 years, we have shaped integrated online marketing and technology strategies to increase our clients' sales and improve their ROI.
      Our Technology division provides total managed IT services, application development, SharePoint development, Security Audits and computing infrastructure architecture expertise. From secure, reliable networks to setting a technology strategy for your company, we can help. We have been named as one top 500 Managed Service Providers in the World for 3 years in a row.Our Marketing division provides a full suite of traditional and digital marketing & advertising services including web development, SEO, SEM, design, analytics, email marketing and social media management. Begin with our website Audit and boost your online visibility with us.From thought to thrive, build your business with World Synergy

Keywords: Staffing Solutions Enterprises, Cleveland , Remote Operations Specialist - Tier 3, Other , Cleveland, Ohio