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Account Executive- Contact Center

Company: TTEC
Location: Cleveland
Posted on: June 25, 2022

Job Description:

Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. - We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.What You'll be Doing The Account Executive (AE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Application product stack. The AE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.

  • Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. - This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
  • Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
  • Uses client, prospect and partner feedback to implement a strategy to expand product opportunities within current account base.
  • Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
  • Conducts opportunity assessments of client base to proactively understand client needs and develop in-depth account plans.
  • Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
  • Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
  • Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
  • Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
  • Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
  • Collaborates with Client Success Managers (CSM) to ensure a high degree of client satisfaction with products and services.
  • Produce opportunity assessments of customer base that proactively act to understand the client needs as well as more in-depth account plans, where applicable.
  • Utilizes CRM to manage sales pipelines and actively track activities on a weekly basis.
  • Follows DCX sales process and governance.
  • Travels as needed to maximize growth and revenue, while adhering to all Avtex travel policies and requirementsWhat You Bring to the Role -
    • Bachelor's degree in business or related field preferred.
    • Minimum of 5 years related experience in selling and positioning technology products and software solutions in a high touch, consultative selling environment.
    • Minimum of 3 years of experience in CCaaS
    • Strong subject matter knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel.
    • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
    • Ability to build relationships across the organization by collaborating with other sales and support roles to meet client needs.
    • Self-directed and self-motivated, with the ability to manage multiple engagements at one time with a high degree of attention to detail.
    • Strong account planning and management skills, including the ability to conduct and utilize research and business knowledge to conduct prospect and customer profiles to generate new business revenue.
    • Ability to generate interest, enthusiasm and benefits in Avtex offerings.
    • Ability to develop consultative relationships with customers and partners to understand needs and identify opportunities.
    • Resilient and sees "no" as an opportunity, can gain credibility and trust while working across a diverse customer base.
    • Ability to apply BANT, and challenger-based sales to sales pursuits.
    • Possess a passion for sales with a healthy sense of competition.
    • Proactive management of pipeline deals and related activities throughout entire sales pursuit.
    • Proficient in the use of MS Office products, specifically Outlook and Dynamics CRM.What You Can Expect -The anticipated range for individuals expressing interest in this position is $95,000 - $220,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. - -Benefits available to eligible employees include the following: -
      • Medical, dental, and vision -
      • Tax-advantaged health care accounts -
        • Financial and income protection benefits -
        • Paid time off (PTO) and wellness time off -Who we are In March of 2021, Avtex was acquired by TTEC and operates under TTEC Digital. The acquisition is aligned to TTEC's continued focus on fueling experience transformations with deep expertise in the most innovative and disruptive brands in the digital industry.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Team Overview:For five years in a row our Microsoft practice has achieved the 'Inner Circle for Microsoft Business Applications' designation and we have been recognized as both the 'Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for 'Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365.Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.Rarely do applicants meet all desired qualifications for a role, so if you feel you have the ability to succeed in the role above, please take a moment and share with us your qualifications.#LI-Remote

Keywords: TTEC, Cleveland , Account Executive- Contact Center, Other , Cleveland, Ohio

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